Production Support Engineer

Job Description

Job Description

Qualifications:

• Bachelor’s degree in engineering or equivalent practical experience supporting production equipment and systems.
• 3 to 5 years of experience in manufacturing, equipment troubleshooting, internal production support,  or closely related technical support environments.
• Hands-on experience using production monitoring and incident troubleshooting tools such as  ITRS, Splunk, and Datadog .
• Demonstrated ability to perform incident management, advanced troubleshooting, and service restoration for internal production systems and equipment.
• Proficiency in root cause analysis (RCA) and implementing permanent corrective actions to prevent recurring production incidents.
• Experience scripting and automation using  Shell and Python to reduce manual work and repetitive tasks.
• Strong ownership during incidents, adaptability, and ability to remain calm under pressure.

Responsibilities:

• Lead incident management for internal production systems and equipment, including monitoring, troubleshooting, and restoring service to minimize downtime.
• Perform tool bring-up and execute qualification activities, including qualification levels 600, 700, and 800.
• Conduct root cause analysis for recurring production issues and implement permanent fixes and preventive actions.
• Automate repetitive operational tasks through scripting and maintain procedures and documentation to support consistent execution.
• Support system maintenance and change activities including batch processes, upgrades, release deployments, and user acceptance testing (UAT), coordinating across development, operations, and business teams.