Director, Governance Process and Adoption

The leader of Governance, Process & Adoption is responsible for establishing and governing the Global Sourcing operating model by integrating enterprise governance, policy, controls, process architecture, operational standards, training, change management, and adoption into a cohesive framework that enables consistent, compliant, and scalable sourcing operations.

This role serves as the business owner for sourcing governance and process management, ensuring that policies, controls, and regulatory requirements are effectively translated into operational processes, documented standards, and organizational capabilities. The leader is accountable for designing and maintaining the sourcing operating model, governing policy and process changes, supporting audit and regulatory activities, and driving successful adoption of new capabilities across the Global Sourcing organization.

The role partners closely with Digital Solutions & Automation, Analytics, Insights & Data Governance, Critical Vendor Program, Strategic Sourcing, Sourcing Operations, Vendor Risk Intake Processing, Legal, Finance, and other enterprise stakeholders to ensure sourcing processes remain compliant, efficient, scalable, and aligned with business objectives.

Lead the governance, design, adoption, and continuous improvement of the Global Sourcing operating model by integrating enterprise policies, controls, process architecture, operational standards, and organizational change into a scalable and compliant framework.

What will be my duties and responsibilities in this job?

• Governance, Policy & Control Framework (25%) - Establish and maintain sourcing governance frameworks, enterprise policies, standards, control requirements, exception governance, delegation of authority, and regulatory alignment while supporting internal audits, external audits, and compliance activities.
• Enterprise Process Architecture (20%) - Own the design, governance, documentation, and continuous improvement of end-to-end sourcing and vendor lifecycle processes, ensuring operational consistency, scalability, and alignment with governance requirements.
• Operational Standards & Documentation (15%) - Develop and govern SOPs, playbooks, process maps, decision trees, job aids, and operating standards that enable consistent execution across sourcing functions.
• Training, Change Management & Adoption (15%) - Lead organizational readiness, role-based training, communications, stakeholder engagement, and adoption strategies supporting new policies, processes, operating models, and sourcing capabilities.
• Audit & Compliance (10%) - Coordinate audit readiness, facilitate internal and external audits, oversee remediation activities, monitor policy compliance, and ensure sourcing controls remain effective and sustainable.
• Process Performance & Continuous Improvement (10%) - Monitor process effectiveness, conduct maturity assessments, evaluate compliance with operating standards, and identify opportunities for simplification, standardization, and operational improvement.
• Cross-Functional Governance & Portfolio Support (5%) - Partner with the Business Architecture & Portfolio Lead to evaluate new business requirements, assess policy and process impacts, prioritize changes, and support governance decisions related to operating model evolution.

What are the requirements needed for this position?

• Bachelor’s degree in Business, Supply Chain, Finance, Operations, Management, Information Systems, or a related field

• 10+ years of progressive experience in Procurement, Strategic Sourcing, Sourcing Operations, Procurement Excellence, Business Process Management, Governance, Risk & Compliance, or a related function.
• 5+ years of leadership experience managing enterprise programs, teams, or large-scale transformation initiatives.
• Experience designing and implementing governance frameworks, policies, controls, and operating models within a global organization.
• Demonstrated experience leading process architecture, process redesign, and continuous improvement initiatives.
• Experience developing and maintaining SOPs, playbooks, process maps, operational standards, and procedural documentation.
• Proven experience leading organizational change management, training, communications, and adoption initiatives.
• Strong stakeholder management experience, including partnership with Finance, Legal, Risk, Compliance, IT, Operations, and executive leadership.
• Experience defining KPIs, performance metrics, process controls, and governance reporting.

• Strong knowledge of sourcing, procurement, third-party/vendor lifecycle management, and operational governance.
• Strong understanding of risk management, internal controls, governance frameworks, and compliance requirements.
• Ability to translate policies, regulations, and control requirements into operational processes and standards.

What other skills/experience would be helpful to have?

• Master’s degree (MBA preferred).
• Project Management Professional (PMP) certification.
• Lean, Six Sigma, Process Excellence, Change Management, or Business Process Management certifications.

• Experience with procurement and sourcing platforms (Coupa, Ariba, Ivalua, Jaggaer, Oracle, SAP, or similar).

• Experience with workflow automation, digital transformation, and AI-enabled process improvements.

  Experience leading enterprise transformation programs affecting multiple business functions and geographies.

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

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What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

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