Community Health Worker Apprentice

Community Health Worker Apprentice

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

The Community Health Worker Apprentice is a key role focused on developing the essential skills needed to serve as a liaison between patients, the healthcare system and community-based organizations. Working under the mentorship and guidance of an experienced CHW preceptor, the apprentice will gain hands-on experience and training across a variety of functions aimed at improving health outcomes for diverse and underserved populations. In this role, you will help build strong community partnerships, promote health equity and support access to vital health and community services.

A caregiver in this role works Monday through Friday from 8:30 a.m. to 5:00 p.m. between August 17 and September 20, including approximately 20% local travel within Northeast Ohio. To be considered for this position, candidates must reside in Northeast Ohio.

You will attend Tri-C and work concurrently. Classes are held on Monday, Tuesday, and Thursday from 6:00 p.m. to 9:00 p.m. The format is hybrid (Zoom + Metro Campus onsite labs).

• Location: Virtual via Zoom and Manufacturing Technology Center for onsite labs
• Apprenticeship location: Langston Hughes

After successfully completing the Tri-C program and passing the required exam, you will transition into a Community Health Worker role with us at the Main Cleveland Clinic campus.

Beginning September 21 (training schedule), the hours are:

• Monday & Tuesday: 8:00 a.m. – 4:00 p.m.
• Wednesday: 8:00 a.m. – 3:30 p.m.
• Thursday: 8:00 a.m. – 4:30 p.m.
• Friday: Off

A caregiver who excels in this role will:

• Assist patients in navigating the healthcare system, including scheduling appointments and connecting them to services.
• Provide education on available health resources, programs and preventive care services.
• Support outreach efforts to engage diverse and underserved populations in the community.
• Build and maintain relationships with community-based organizations and service providers.
• Help identify social determinants of health needs and connect patients to appropriate resources.
• Document patient interactions and maintain accurate records in designated systems.
• Participate in care team meetings and collaborate with healthcare providers to support patient needs.
• Assist with care coordination and follow-up to ensure continuity of services.
• Support health promotion activities and community events.
• Maintain confidentiality and comply with all organizational policies and procedures.
• Complete training and learning objectives under the guidance of a CHW preceptor.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Knowledge and insight to effectively support the needs of patients and families
• Strong time management and organizational skills, with the ability to prioritize tasks efficiently and manage multiple responsibilities
• Effective de-escalation, problem-solving and conflict resolution skills, with the ability to adapt to change
• Proficient in basic computer software and systems
• Strong communication and information-gathering skills, including effective interviewing techniques
• Excellent interpersonal skills with special emphasis on oral and written communication skills

Preferred qualifications for the ideal future caregiver include:

• Bilingual in Spanish
• Community service experience
• Past work experience in a medical office setting
• Informal community health worker experience
• Epic experience
• Healthcare experience

Physical Requirements:

• May need to move around intermittently during the day, including sitting, standing, stooping, bending and ambulating. May need to remain still for extended periods, including sitting and standing.
• Evening and weekend work may be required.
• May need to lift boxes or carry objects.
• Possess dexterity to operate a PC and other office equipment.

Personal Protective Equipment:

• Follow Standard Precautions using personal protective equipment as required.

The apprenticeship flat rate is $18.50 per hour.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration:

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.