Hybrid Client Success & Projects Coordinator

The Account Associate will work with the entire agency team. The Account Associate will need to be fully immersed in the projects for their client and serve as a proactive resource and essential extension of the agency and client’s internal team. This includes, but is not limited to, documenting clear client direction, maintaining schedules, prioritizing tasks, adhering to budgets/estimates and helping create decks. The Account Associate will be a direct point of contact for smaller clients and will need to represent the agency in a professional, competent manner. The Account Associate will work closely with the Account Director but maintain ownership of their clients and projects while assisting AE and AMs on larger projects. The path of the Account Associate is to grow over time to oversee and lead more work autonomously and provide guidance to help improve the health and function of agency accounts. Responsibilities: oversee all aspects of small projects while assisting on larger projects manage internal and external / vendor teams coordinate deadlines and schedules Scheduling meetings and conference calls act as a resource for the project team to research, collect assets or any task that aids in completing a project facilitate invoicing projects through account and billing teams facilitate and support brainstorming sessions contribute to presentation slides when needed maintain consistent proactive vs reactive contact with client document meeting notes and follow-ups support internal teams with insights to better exceed at their jobs (i.e. quarterly reports, competitive reviews, client verbatims, etc) proof read with attention to detail help with internal new business research Qualifications and Skills: 1-3 years of agency or brand experience Impeccable organization skills Attention to detail Handle pressure and ability to manage multiple projects Self-starter and proactive We have a hybrid work environment where most of the team is in the office Tuesday-Thursday and WFH Monday and Friday. #J-18808-Ljbffr Spitball Advertising