Mechatronics Field Technician

Collaborate with international teams (Germany, Spain, India) across support, development, and after-sales departments to resolve technical matters and share knowledge Assist service technicians during installation, commissioning, and maintenance of machines and systems Provide technical support to U.S. based customers via phone, email, and virtual platforms Accurately document service tickets and maintain records in the CRM system Communicate with customers regarding the status and progress of their service tickets Diagnose technical issues and determine appropriate solutions Analyze and troubleshoot customer machinery to identify and resolve errors Responsibilities Collaborate with international teams (Germany, Spain, India) across support, development, and after-sales departments to resolve technical matters and share knowledge Assist service technicians during installation, commissioning, and maintenance of machines and systems Provide technical support to U.S. based customers via phone, email, and virtual platforms Accurately document service tickets and maintain records in the CRM system Communicate with customers regarding the status and progress of their service tickets Diagnose technical issues and determine appropriate solutions Analyze and troubleshoot customer machinery to identify and resolve errors Required Skills Minimum 2 years of experience in a technical field or equivalent, with strong technical aptitude Solid understanding of mechanics, electrical systems, or PLC/software Strong command of Spanish or German language skills is Required Self-motivated, detail-oriented, and organized with a structured approach to work Proficient in Microsoft 365 and Microsoft Office Suite Programming knowledge (e.g., Siemens, PLC) is a plus, but not required Open to working in a multicultural environment and ready to take on responsibility Travel 60%, with occasional international travel for training #J-18808-Ljbffr recruit22