Member Services Associate

Job Description

Job Description

Description:

Provide excellent customer service through the following: Exceed the expectations of the members through fast and knowledgeable service; Greet and become familiar with program participants and members by name; Recognize member departures with a friendly salutation (“have a good day” etc.); Review electronic notes in the YMCA software (DAXKO) and respond accordingly; review the Department Communications binder prior to each shift; Handle all questions and concerns in a courteous, professional manner; Develop comprehensive knowledge of all programs and facility; Maintain a neat and professional appearance; Assist periodically with membership retention activities (reminder calls, expired credit card calls, bounced payment calls, etc.); Sell the YMCA’s value as a not-for-profit, family-oriented wellness center not “just a health club” and attend mandatory staff meetings.

Why work at the Y? Here are some of the benefits:

• As a Part-time YMCA employee, you will receive a free employee membership and discount on select programs
• Enjoy up to 4 hours of free childcare in Kidzone for your dependents ages 1–11 during your scheduled shift
• Opportunity to be a part of a fast-growing department and an inclusive team
• Flexible schedule
• Provided uniforms
• A fun-friendly work environment

At the St. Cloud Area Family YMCA, we are united in a sincere desire to live out our great Mission. To put Christian principles into practice through programs that build a healthy spirit, mind, and body for all. Together, we pledge to do this daily, in our actions and interactions, with staff, members and guests of the YMCA, by serving, caring, and loving. To serve is to meet physical needs through our facility, programs, and responsive actions to questions or requests. To care is to meet emotional needs by engaging in genuine conversation, listening with intention, and developing relationships. To love is to provide opportunities for connection and service by keeping the Y a safe and welcoming place for all.

Requirements:

1. Providing outstanding customer service to all members, guests, staff and the community at large.
2. Ability to work a minimum of 15 hours per week. While we will schedule around school schedules, we do require you to be available for shifts 2-3 weekends per month.
3. Ability to take initiative on projects and tasks.
4. Ability to work with a diverse group of people.
5. Ability to work accurately in a fast-pace environment.
6. Strong communication, people, and multi-tasking skills.
7. Visual, auditory, and verbal ability to communicate effectively with people and monitor property and activity.
8. Ability to perform light physical tasks, including lifting up to 35 pounds.
9. Ability to stand for long periods of time.
10. One-year experience preferred in customer service and/or sales and handling money.