Intake Specialist

Summary:  The Intake Specialist position consists of providing overall support for and a positive influence at the NWS intake center, organizational culture, and functional workflow. The Intake Specialist is the first point of care for engaging prospective patients in treatment at Neuro Wellness Spa. Top priorities are stellar customer service, administrative organization, efficiency regarding patient registration, scheduling, and referrals.

What It's Like to Work with Us:

Neuro Wellness Spa is transforming mental health care experience through a culture of compassion, diversity, innovation, and excellence. We will be recognized by employees, physicians, patients, and the community as:

• A progressive, efficient, and fun place to work
• An innovative and highly accomplished place to support mental wellness
• The best place to receive cutting-edge and multi-faceted mental health and substance abuse treatment that is culturally responsive, individualized and emphasizes whole-person wellness
• A behavioral health organization that leads, educates, and inspires local practitioners, community partners, patients, and patient families

Responsibilities

• Answer and triage incoming calls, return missed calls, and provide information regarding NWS and available treatment options
• Complete preadmission activities, including gathering client demographics, verifying insurance benefits, discussing financial responsibility
• Send intake documentation to patients via JotForm
• Enter and complete patient records through the Salesforce workflow
• Review intake documentation and follow up with patients who have not completed required forms
• Leverage DrChrono (Chrono) to coordinate patient appointment scheduling and ensure timely and accurate upload of patient information into the electronic health record.
• Respond to all Contact Form submissions, determine appropriate treatment pathways, and accurately document all data points
• Monitor and respond to all emails received through the Neuro Wellness Spa internal email system and take appropriate follow up action
  

Benefits:

• Medical, Vision, and Dental benefits offered through the company employee benefit plan.
• Option to join the company 401k plan.
• Paid Time Off (PTO).

$21- $25 hourly 

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DEI Statement:

The Company is  dedicated to creating a workplace that values and respects every individual. Our commitment to diversity, equity, and inclusion drives us to foster an environment where all backgrounds, perspectives, and experiences are welcomed and valued. We believe that a diverse team enhances our ability to innovate and serve our community effectively. We strongly encourage applicants from all walks of life to apply and join us in our mission to make a positive impact.

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Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What EHR/EMR systems have you used?
• Are you familiar with using a MAC computer?
• Have you worked in a high-volume medical call center before?
• Have you worked in Mental Health before?
• Have you used a CRM before (like salesforce)?

Education:

• High school or equivalent (Required)

Experience:

• call center: 2 years (Required)
• EMR systems: 2 years (Required)
• Appointment scheduling: 2 years (Required)
• Insurance verification: 2 years (Required)

Ability to Commute:

• Encino, CA 91436 (Required)

Work Location: In person