Business Development Representative

Inbound Business Development RepresentativeFranklinCovey (NYSE: FC) is the world's most trusted leadership and organizational performance partner that gives strategy the human edge. We help organizations achieve the breakthrough results that matter most. Using proven, principle-centered frameworks and practices, we build high-trust leaders, teams and cultures and help clients translate strategy into consistent execution. For more than 40 years, we have tested this approach with thousands of clients from Fortune 100 companies to educational and government institutions, providing professional services across 160 countries.An Inbound Business Development Representative (BDR) is the first point of contact for prospective customers interested in solutions. This role is crucial for qualifying Marketing Qualified Contacts (MQCs) and scheduling appointments for Account Executives (AEs). The position is considered an entry-level role within the sales organization and requires disciplined work ethic, strong communication and relationship-building skills to understand potential customers' needs and align them with offerings. Successful BDRs will have their eye on both volume and quality of MQCs.Essential Job FunctionsEngage with inbound leads via chat, email, and phone calls to establish rapport and qualify them.Conduct conversations via chat and phone to identify potential customers' business goals, problems, and needs, and establish Commercial IntentSchedule qualified contacts to meet with Account Executives for discovery calls.Utilize and update information in our CRM system to ensure metrics and dashboards are kept currentUnderstand the role's impact to the full end-to-end sales cycle at FranklinCovey.Collaborate closely with marketing and sales teams to ensure a smooth transition of qualified leads.Follow defined processes and complete required trainings on time.Work in a high paced, goal-driven environment with high enthusiasm that inspires the peer BDR environment.Outstanding attendanceBasic QualificationsHigh school diploma1+ years of experience in customer-facing, pre-sales or sales oriented rolePreferred Skill & ExperienceExperience in a call center, customer service, or chat supportAbility to actively listen and uncover customer needs through insightful questioningStrong interpersonal skills with the ability to build rapport quicklySelf-motivated, proactive, and results-oriented with a desire to learn and growFamiliarity with CRM systems (e.g., Salesforce)Ability to ask insightful questions and a keenness for problem-solving across multiple channelsHigh degree of resilience, enabling you to bounce back from setbacksPossess a player mindset; you strive to grow and develop and never back down from a challengeBenefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit for details.FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit for our full Equal Employment Opportunity policies and Nondiscrimination Provision.