Patient Care Coordinator

Patient Care CoordinatorOur office, Periodontal Associates - Mentor, is seeking a Patient Care Coordinator to join our busy specialty practice.Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. Here is what you need to know about the role, our team and why we could be the right next step in your career.Your ResponsibilitiesYou will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following:Welcoming patients to the dental officeMaintaining accurate patient recordsAnswering all incoming calls and redirecting them or keeping messagesCheck, sort and forward emailsKeep updates records and filesKeep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.Your BackgroundYou are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You're an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following:1+ years of proven experience as front desk representative, agent or relevant positionFamiliarity with office machines (e.g. fax, printer etc.)Strong communication and people skillsGood organizational and multi-tasking abilitiesProblem-solving skillsCustomer service orientationA high school diplomaDesires to help your patientsMust be able to sit and stand for extended periods of time.Must be able to operate standard office equipmentMust be able to assist patients safely in and out of chairs or treatment areasMust be able to maintain clinical positioning for extended periodsMust be able to work around medical equipment and instrumentsMust be able to adhere to OSHA and infection control standardsMust be able to perform repetitive hand and wrist movementsMust be able to respond quickly in emergency situationsIf this sounds like you, you will fit right in with the team!Why You Should Join Our TeamA career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.Your Benefits & Perks:BCBS Medical & Dental insurance OptionsVSP Vision CoverageComplimentary Life Insurance Policy (employee only)Short-term & Long-Term DisabilityPet Insurance Coverage401(k) plan w/match optionsHSA / FSA Account AccessIdentity Theft ProtectionLegal Services PackageHospital/Accident/Critical Care CoveragePaid Time OffPosition Base Pay Range $18 - $25 USD