Enterprise Voice Engineer / Cisco Voice Engineer- Charlotte, NC (Hybrid)

I hope you are doing well!

My name is Aditya Kumar from Stellent IT LLC. I am reaching out to you on an new job opportunity. If are you Comfortable with Below Position then please share me your updated resume.

Job Title: Enterprise Voice Engineer / Cisco Voice Engineer
Job Location: Charlotte, NC (Hybrid)
Job Type:12+ Months contract

Summary

The Enterprise Voice, Video, Meeting Space and Events Engineering Team is responsible for employee collaboration applications and services for Bank of America associates all over the globe. Our meeting spaces, telephony, video conferencing, audio conferencing and webcasting applications are used daily by our 200k+ associates, including senior leaders, company town halls and Line of Business events ranging from small scale sessions to large scale events that are feature rich, white glove, accessible and scalable. The ideal candidate will be responsible for engineering deliverables, product lifecycle, feature enhancements, risk management, problem management and change management for their assigned applications.

Job Description

• Engineer and support Cisco Unified Communications platforms including CUCM, Unity Connection, and SIP infrastructure.
• Design, implement, and maintain global dial plans and voice routing policies
• Develop and maintain automation solutions for voice provisioning, inventory management, compliance reporting, and operational workflows
• Lead platform lifecycle activities including upgrades, migrations, patching, and technology refresh initiatives.
• Partner with network, security, infrastructure, and collaboration teams to deliver integrated solutions
• Drive problem management efforts and perform root cause analysis for complex voice service issues
• Participate in architecture reviews and strategic voice transformation initiatives
• Manage vendor relationships and coordinate escalation of critical incidents
• Create and maintain engineering documentation, standards, automation frameworks, and operational runbooks
• Implement monitoring, alerting, and reporting solutions to improve service availability and performance
• Support enterprise voice integrations with Microsoft Teams, SIP providers, conferencing platforms, contact centers, and cloud services
• Ensure solutions comply with security, audit, risk, and regulatory requirements
• Required Qualifications
• 10+ years of experience supporting Cisco Unified Communications environments.
• Strong experience with:
• Cisco Unified Communications Manager (CUCM)
• Cisco Unity Connection
• SIP and VoIP technologies
• PSTN connectivity and session management
• Experience administering large-scale enterprise voice environments
• Hands-on experience with voice troubleshooting, call routing, dial plans, and SIP call flows
• Strong understanding of:
• SIP
• H.323
• MGCP
• CUBE
• Voice gateways
• Session Border Controllers
• Experience with change, incident, problem, and risk management processes
• Working knowledge of Linux and Windows server environments
• Experience with REST APIs and platform integrations
• Strong written and verbal communication skills
• Ability to support large-scale production environments with high availability requirements

Desired Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience
• Experience with Python, PowerShell, Ansible, or other automation technologies
• Experience leveraging Cisco AXL APIs, RIS APIs, Serviceability APIs, and SOAP/REST interfaces
• Experience developing automation workflows for:
• User provisioning
• Phone deployments
• Compliance reporting
• Inventory reconciliation
• License management
• Experience with Microsoft Teams Phone and Direct Routing
• Experience with Cisco Webex Calling or Webex Suite
• Experience with cloud-based collaboration technologies

Thanks!
Aditya Kumar Singh
IT Recruiter
St. Augustine, FL 32092
Email: View email address on us.fitly.work

Hangout: View email address on us.fitly.work
Contact: View phone number on us.fitly.work


Linkedin