Pre Access Specialist- Multi Specialty Clinic, 8a-430p

Pre-Access Specialist

Primary Location: University Hospital - UMC

Address: 530 South Jackson Street Louisville, KY 40202

Shift: First Shift (United States of America)

Job Description Summary: UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team membersphysicians, surgeons, nurses, pharmacists and other highly skilled health care professionalsUofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description

Position Summary and Purpose The Pre-Access Specialist will coordinate patient orders received from physician offices and internal ancillary departments assuring appropriate distribution to the servicing department. Reviews 100% of all scheduled procedure orders for accuracy including physician signature, test/procedure to be performed, date and diagnosis, calls physician office to clarify order as needed, and indexes order to the account. Coordinates patient encounter utilizing multiple system applications: various registration applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.

Essential Functions

• Manages all orders received by fax, physician EMR or other sources and scans into appropriate hospital electronic patient medical record
• Indexes orders accurately and review physician signature, test/procedure to be performed, date and diagnosis for accuracy
• Answers and responds to external and internal phone calls in a timely manner
• Checks and responds to emails in a timely and professional manner
• Meets or exceeds productivity standards in the completion of daily assignments and accurate production
• Supports goals of department/organization
• Works as a team player by enhancing team effectiveness, supporting and assisting team members, the department and/or the organization
• Knows procedures, times preparations, locations, physicians performing specific procedure and any special instructions associated with any procedure
• Provides excellent customer service to internal and external customers using ADIET method
• Maintains an organized and efficient work area
• Transmits all patient documents accurately and in a timely manner

Other Functions

Takes responsibility for maintaining accountability for improving job knowledge and skills

Maintains a professional image by observing "on stage" behaviors and keeping "off-stage" behaviors (e.g., personal conversations, use of telephone, eating, etc.) away from patients and visitors

Maintains compliance with all company policies, procedures and standards of conduct

Complies with HIPAA privacy and security requirements to maintain confidentiality at all times

Performs other duties as assigned

Job Requirements

Education: High School Diploma or equivalent required

Experience: PC literacy, must be able to type 30 wpm with a 95% accuracy (required) At least one year of patient access (preferred) Demonstrated knowledge of medical terminology (preferred)

Job Competency

Team ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to the desired outcome Critical Thinking ability to think through issues and identify appropriate options Attention to Detail Job requires being careful about detail and thorough in completing work tasks. Initiative Job requires a willingness to take on responsibilities and challenges. Adaptability/Flexibility Job requires being open to change (positive or negative) and to considerable variety in the workplace Social Orientation Job requires preferring to work with others rather than alone, and being personally connected with others on the job. Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work.

Language Ability: Must be able to communicate effectively in both verbal and written formats. Speaking Talking to others to convey information effectively. Writing Communicating effectively in writing as appropriate for the needs of the audience.

Reasoning Ability: Ability to break down problems or tasks; scanning prior knowledge and experience to identify causes and consequences of events Demonstrates the ability to understand instructions and underlying principles. Ability to reason and make sound judgments. Computer Skills: Proficient in the use of EMR and Microsoft Office Suite Able to utilize appropriate computer systems to perform ICD-10 code look up.

Additional Responsibilities: Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times Maintains confidentiality and protects sensitive data at all times Adheres to organizational and department specific safety standards and guidelines Works collaboratively and supports efforts of team members Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health Core Expectation: At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by: Honoring and caring for the dignity of all persons in mind, body, and spirit Ensuring the highest quality of care for those we serve Working together as a team to achieve our goals Improving continuously by listening, and asking for and responding to feedback Seeking new and better ways to meet the needs of those we serve Using our resources wisely Understanding how each of our roles contributes to the success of UofL Health