Advising Administrative Assistant (Chesapeake & Norfolk)

Advising Administrative Assistant (Chesapeake & Norfolk)

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io.

Posting Details

Working Title - Advising Administrative Assistant (Chesapeake & Norfolk)

Role Title - Admin and Office Spec III

Role Code - 19013-SW

FLSA - Nonexempt

Pay Band - 03

Position Number - 295W0785

Agency - Tidewater Community College

Division - Tidewater Community College (Div)

Work Location - Chesapeake - 550

Hiring Range - $16.26 per hour

Emergency/Essential Personnel - No

EEO Category - 6-Administrative Support

Full Time or Part Time - Part Time

Does this position have telework options? -Telework options are subject to change based on business needs- - No

Does this position have a bilingual or multilingual skill requirement or preference? - No

Work Schedule - To be scheduled from Monday through Friday between 8:30 a.m. and 6:30 p.m., up to 29 hours per week. Specific work shifts are to be determined based on office needs. Occasional weekend and evening hours may be required.

Sensitive Position - No

Job Description - Tidewater Community College has served South Hampton Roads both students and employers for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Position Summary: The Advising Administrative Assistant provides frontline, administrative, and clerical support to the Advising and Student Success Office and reports to the campus' Advising and Student Success Coordinator. This recruitment is to fill 2 positions; Norfolk Campus (1) and Chesapeake Campus (1)

Functional Responsibilities: This position will provide detailed information to students, staff, and the public regarding college programs, policies, and procedures; triage students and other internal and external customers to assess and meet their needs; provide proficient and direct customer service, both face-to-face and virtual, in a high-paced office environment; maintain, retrieve, and purge confidential student records; scan and link files in the document imaging system; make updates in the Student Information System (including advisor assignments and curriculum changes); inventory and maintain office storage and supplies; and create and update databases and other recordkeeping systems.

Special Assignments - May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications - Experience providing direct customer service in a high-paced environment Demonstrated ability to assist the public in a courteous and helpful manner Demonstrated ability to work independently and collaborate with administrators, faculty, and staff Demonstrated ability to effectively communicate orally and in writing Demonstrated skills in the use of contemporary computer application software, to include word processing and spreadsheets, and other information technology applications such as those that manage college student information data Knowledge of state and federal policies, to include FERPA Knowledge of college policies and procedures

Virginia's Community College System