Customer Service Specialist

Join Our Team at Central One Optical - Youngstown, OH

Central One Optical is seeking a dedicated individual to join our team in Youngstown, OH. Experience the charm of this vibrant city while working with a company committed to excellence in customer service. Your role will be pivotal in ensuring our customers receive top-quality service and support.

Job Overview

As a key player in our customer service team, you will act as a representative of our company, providing exceptional service to our valued customers. You will handle customer inquiries, process orders, and ensure customer satisfaction through effective communication and problem-solving skills.

Requirements

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Follow established processes and systems to ensure Customer Care Standards are met.
• Develop a strong knowledge of our product portfolio and procedures.
• Demonstrate 100% follow-through in every commitment for one-call resolution.
• Process customer orders efficiently and accurately.
• Document customer complaints and concerns promptly and facilitate satisfactory resolution.
• Communicate effectively with leaders and team members to guarantee customer expectations are met.
• Participate in ongoing training and development.
• Criminal background and OIG/GSA screening required.

Preferences

• Experience in customer service or call center roles.
• Familiarity with customer service software and tools.
• Ability to communicate with customers through various channels (phone, email, chat).

Ready to make a difference? Apply now to become a vital part of our team at Central One Optical in Youngstown, OH. Start your rewarding career with us today!