Collections Specialist

Job Description

Job Description

Job Description:

Insight Global is seeking a detail-oriented Collector to join a firm focusing on collections of Personal/ Business/ Use Taxes along with other portfolio types. The Collector is a crucial part of their team, tasked with managing a designated portfolio of accounts to recover outstanding balances. This role goes beyond simply making calls; it requires a blend of excellent communication, problem-solving, and negotiation skills. A Collector is expected to receive/ place 100- 150 calls per day. This role will be a mix of inbound/outbound calls on a dialer system. Attendance is a major priority for this team and impeccable attendance is expected.

Qualifications:

• High School Diploma
• Excellent communication & computer proficiency
• Comfortability with customer communication

Day-to-Day:

• Proactive Account Management: Will be responsible for a portfolio of accounts, which involves organizing, prioritizing, and strategically managing outreach to maximize recovery.
• Customer-Centric Communication: Will contact debtors via phone, and/or other communication channels to discuss their accounts. The goal is to understand their situation, negotiate payment solutions that work for both parties, and resolve the outstanding debt in a professional and empathetic manner.
• Negotiation and Problem-Solving: A key part of the job is negotiating payment plans, settlements or alternative solutions. Must be resourceful and able to find creative ways to help debtors fulfill their obligations while adhering to company policies and legal regulations.