Customer Assistance Manager (Austin, TX)

About Us Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start‑up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings, a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power, and Four. We are currently hiring a Customer Assistance Manager to help grow our company and ensure our mission is achieved! Employee Value Proposition PROG is dedicated to providing people with opportunity for inclusive collaboration, innovation, and development. Responsibilities Ensure regional operations and logistics are efficient and effective. Analyze performance trends to identify ways to maximize results. Provide professional and courteous service to customers, regardless of circumstances. Off‑load merchandise returns and assist with collections support as needed. Sit or stand, bend, push/pull, climb and reach. This position requires up to 95% travel to customers’ residences. Qualifications High School Diploma or GED required. Bilingual (English/Spanish fluency) is a strong plus, but not required. Must be at least 21 years old. A valid driver’s license and a driving record that meets company standards are required; a company vehicle will be provided for business travel. Must have prior management and collections experience. Previous warehouse, logistics, laborer, or driver experience is helpful. Prior experience in customer service or sales strongly preferred. Must maintain a professional appearance. Superb written and verbal communication skills. Able to regularly lift 50-75 lbs. without assistance or push/pull up to 100 lbs., occasionally using a dolly and other safety equipment. Experience in handling money is preferred. Previous lease‑to‑own (LTO) experience strongly preferred. Ability to adapt to AI‑enabled tools and evolving workflows. Benefits Competitive Compensation. Guaranteed $500 a month in bonus for the first 90 days. Full Health Benefits: Medical, Dental, Vision, Life Insurance and Paid Parental Leave. Company‑matched 401(k). Paid Time Off, Paid Holidays and Paid Volunteer Time. Diversity Alliance Resource Groups. Employee Stock Purchase Program. Tuition Reimbursement. Charitable Gift Matching. Job Required Equipment & Services Will Be Provided. EEO Statement Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business. Employment Type Full-time, 95% travel required. #J-18808-Ljbffr Prog Leasing, LLC