Operations Manager

Overview Company Overview: Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is hiring an Operations Manager. The Operations Manager is a central leader in ensuring successful delivery of security services across assigned client sites. This role oversees frontline hiring, staffing, scheduling, training, and operational compliance while serving as a critical support and escalation point for employees and clients. The Operations Manager will champion high‑quality service, workforce stability, and operational consistency by proactively addressing performance concerns, maintaining contractual staffing levels, and building strong client relationships. Responsibilities Selection and Placement: Manage the selection and placement process for new security professionals, including first‑line supervisors; design and implement career development and performance improvement plans; evaluate low‑performing employees for replacement, upgrade or transfer; make initial job offers and job transfers using company forms and procedures, offering rates, schedules, and benefits in alignment with post contract requirements; maintain and publish weekly Open Post List and actively manage job openings within division/branch. Schedule and Workforce Management: Create, modify, and manage post schedules in WinTeam to ensure adequate coverage at all times; ensure schedules are properly maintained and updated regularly; ensure all positions are staffed according to contract requirements and effectively manage branch overtime through proper scheduling and staffing; maintain a qualified, sufficient pool of flex personnel for backfill of vacant positions as needed; maintain regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement; review “No Hours Report” with branch Human Resource staff on a weekly basis and disposition employees who are on “active” status with no hours, in accordance with company policies, ensuring no employees remain on “no hours” status beyond three weeks. Payroll Management: Receive weekly timesheets and update WinTeam schedules as necessary; run weekly payroll according to company procedures; ensure records are properly maintained and updated to reduce payroll errors; resolve payroll discrepancies in a timely and efficient manner and communicate status of such to affected employees to minimize financial exposure for the company; follow all company policies regarding timekeeping procedures, meal and rest period breaks, ensuring signatures and acknowledgements are properly documented, and conducting weekly audits of timekeeping records to ensure accuracy; process requests for final paychecks, anniversary bonuses and other pay related issues, and execute the distribution of such pay; act as a company representative in matters such as unemployment hearings, workers' compensation hearings/depositions, union meetings (where applicable), state agency activities, depositions, and other related liability matters. Employee Relations: Conduct disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner; ensure all such issues are documented according to company standards and that all issues receive proper follow‑up for resolution; initiate termination procedures as needed for voluntary and involuntary separations; execute termination meetings as necessary and complete all follow‑up documentation according to company standards; maintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution; enforce post‑specific policies and procedures through proper communication and training, and may utilize field training staff to assist in executing post‑specific training. Qualifications (Must Have) High School diploma or equivalent. Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business. Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. Minimum of three (3) years of leadership experience in a high‑volume workforce environment, preferably in the protective service industry. Work experience in successfully building and developing teams. Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results. Ability to maintain a profitable book of business by cross‑collaborating and utilizing results‑oriented problem‑solving skills to meet both client and employee growth and satisfaction. Proficiency in web‑based applications and computer systems, including Microsoft Office and BI Business Intelligence tools for metrics analysis, reporting, automation, and presentations. Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events. Basic understanding of financial principles, including budgeting and financial reporting; ability to interpret simple financial data and use it to support decision‑making. Preferred Qualifications (Nice To Have) College degree in criminal justice, business administration, or a related field. Experience managing a dispersed workforce in a multi‑location operation. Law enforcement, military and/or contract or proprietary security services, or facility management experience. American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification. Previous payroll, billing and scheduling experience. Aptitude with security systems; CCTV, Access Control, and badge administration. Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer). Benefits Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance. Eight paid holidays annually, five sick days, and four personal days. Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: #J-18808-Ljbffr Allied Universal