Geek Squad Agent (Retail Store)

As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We’ll provide the training and resources you need to assess customers’ needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you. What you’ll do Provide positive, timely service to customers during the check‑in and checkout process Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps Help customers set up new devices and provide advice on whether to repair or replace old devices Monitor service queues and provide accurate status updates to customers Maintain knowledge and skillsets through certified training courses Clearly communicate and partner with fellow agents Qualifications 3 months of experience working in retail or customer service Ability to work a flexible schedule, including holidays, nights and weekends Preferred Qualifications Passion for technology and desire to solve problems Ability to adapt and learn new skills in a fast‑paced industry What’s in it for you We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well‑being and provide support as you need it, especially key moments in your life. Competitive pay Financial savings and retirement resources Support for your physical and mental well‑being Best Buy is an equal opportunity employer. Location/Region: Grand Rapids, MI (49544) #J-18808-Ljbffr