Operations Manager

Job Description

The Department of Otolaryngology-Head & Neck Surgery at USF Health is seeking an Operations Manager to support the continued growth of one of the nation's top-ranked academic ENT programs. This position provides executive-level administrative support to the Department Chair and leadership team, builds and manages the department's marketing and digital communications presence, and drives strategic projects and administrative initiatives. The Operations Manager reports to the Department Administrator and plays a central role in shaping how the department operates, communicates, and presents itself to internal and external audiences. This position is contract funded.

This position is not eligible for Visa Sponsorship.

Responsibilities

Executive Support

Serve as the primary administrative partner to the Department Chair and leadership team. Manage the Chair's calendar across clinical, administrative, and academic commitments. Coordinate and prepare materials for departmental meetings including faculty meetings, governance committees, and leadership sessions. Document meeting minutes and track action items to ensure follow-through. Draft correspondence and communications on behalf of the Chair. Handle confidential information with discretion and professionalism.

Marketing, Communications & Social Media

Build and maintain the department's social media and digital communications presence. Develop and execute a social media strategy across relevant platforms. Create and coordinate marketing materials including faculty spotlights, clinical program highlights, research announcements, and recruitment-facing content. Partner with USF and TGH business development, media/communications, and website teams to ensure alignment with institutional branding standards. Manage the department's web presence including faculty profiles, program descriptions, and clinical service pages. Produce a quarterly departmental newsletter for internal and external distribution.

Strategic Projects & Administrative Operations

Support strategic planning efforts in coordination with the Chair and Department Administrator from planning through implementation. Act as a crucial link between leadership and day-to-day business execution. Coordinate departmental quality improvement initiatives in partnership with the TGH ENT service line. Build and maintain a centralized digital repository for departmental policies, clinical protocols, and governance documents. Support ad hoc administrative projects as departmental needs evolve. Develop and maintain tracking systems, timelines, and status dashboards. Assist leadership with complex planning, data reports, and implementing internal

Qualifications

Bachelor's degree -OR- equivalent combination of education and experience.

5+ years of related experience.

• Senate Bill 1310- The Florida Senate ( is conditional upon meeting all employment eligibility requirements in the U.S.

• SB 1310: Substitution of Work Experience for Postsecondary Education Requirements

• A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:

(a) Two years of direct experience for an associate degree;

(b) Four years of direct experience for a bachelor's degree;

(c) Six years of direct experience for a master's degree;

(d) Seven years of direct experience for a professional degree; or

(e) Nine years of direct experience for a doctoral degree

• Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.

• Minimum Qualifications that require a high school diploma are exempt from SB 1310.

About Us

Working at USF

With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

About USF

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference. Learn more at

Compliance and Federal Notices

This position may be subject to a Level 1 or Level 2 criminal background check.

Applicants have rights under Federal Employment Laws:


The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

Family and Medical Leave Act (FMLA)

Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.

Equal Employment Opportunity

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.