Visitor Experience Coordinator

Visitor Experience Coordinator – Onsite Towson, MD We are seeking a highly organized and service‑oriented Coordinator, Visitor Experience to support the delivery of exceptional experiences at the Experience & Innovation Center (XIC), located at the Stanley Black & Decker Tools & Outdoor headquarters in Towson, MD. This highly visible, customer‑facing role serves as the first contact point upon entering the center, ensuring a welcoming, professional, and well‑orchestrated environment. The Coordinator plays a critical role in supporting hospitality services, visitor engagement, day‑of event execution, and overall facility readiness. Responsibilities Prepare the reception area, coordinate materials, manage the check‑in process, and assist with catering set‑up, refreshment stations, and post‑event reset. Support overall facility readiness, ensuring office spaces, common areas, and experience environments are organized, stocked, and show‑ready. Maintain hospitality stations—including coffee bars, beverage & snack areas, kitchen spaces, and shared environments—according to consistent readiness, cleanliness, and presentation standards. Own inventory and replenishment of hospitality, office, and facility supplies, coordinating with vendors and monitoring product quality and expiration dates. Maintain office and facility environments, including storage areas and shared operational resources. Provide administrative and operational support, including calendar management, travel arrangements, expense reports, maintenance tickets, incoming and outgoing mail, and deliveries. Stand and walk for extended periods throughout the workday and lift, carry, or move materials or boxes weighing up to 25 pounds. Qualifications Associate or bachelor’s degree in Hospitality, Event Planning, Business, or a related field (preferred). 1–2 + years of experience in hospitality, concierge services, or customer experience within a corporate or high‑touch environment. Impeccable customer‑service values and a professional, welcoming demeanor. Strong organizational skills and the ability to manage multiple priorities with a sense of urgency. Strong verbal, written, and interpersonal communication skills. Attention to detail and commitment to maintaining high standards of presentation, service, and confidentiality. Proficiency with Microsoft Office Suite (Outlook, Excel, PowerPoint, Word). Benefits Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement. Discounts on Stanley Black & Decker tools and other partner programs. Growth opportunities: multiple career paths within a global company. Learning resources, including a digital learning portal and Lean Academy. Inclusive workplace culture and community volunteer opportunities. Salary Annual full‑time salary range: $51,700 – $83,300. Salary may vary based on location, experience, and qualifications. Eligible for merit increases. EEO Statement All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status, or any other protected characteristic. #J-18808-Ljbffr Stanley Black & Decker, Inc.