Automotive Service Advisor

Automotive Service Advisor / Service Writer (Experienced)Mark Toyota of Plover is hiring a professional, customer-focused Service Advisor to join our busy Toyota service department. This position is ideal for someone with dealership or automotive customer service experience who enjoys helping customers, coordinating vehicle repairs, and building long-term relationships.Why Mark Toyota of Plover?As a second-generation, family-owned dealership, we take pride in delivering top-notch customer service while fostering a positive, team-oriented workplace. We value employees who are passionate about helping people and committed to excellence.Benefits & CompensationAnnual pay range: $45,000 – $65,000 depending on experienceMedical, dental, and vision insurance401(k) with company matchPaid training and career advancement opportunitiesPaid holidays and paid time offEmployee discounts on vehicles, parts, and serviceFamily-owned, team-oriented dealership environmentService Advisor / Writer ResponsibilitiesGreet customers promptly in the service drive and provide a welcoming experienceListen to vehicle concerns and accurately write repair ordersRecommend factory maintenance and needed automotive repairsPrepare and explain service estimates, timelines, and costsCommunicate clearly with automotive technicians regarding repair needsProvide status updates to customers by phone, text, or emailReview completed repairs with customers at vehicle deliveryMaintain strong CSI (Customer Satisfaction Index) and customer retentionSchedule service appointments and help manage daily shop workflowService Advisor QualificationsExperience as a Service Advisor, Service Writer, or Automotive Service Consultant preferredAutomotive dealership experience strongly preferredStrong communication and customer service skillsAbility to explain technical automotive information in simple termsOrganized and able to manage multiple repair ordersComfortable using dealership management or service scheduling softwareValid driver’s license with clean driving recordHigh school diploma or equivalentApply Today!If you’re ready to grow your career in a supportive environment where customer care comes first, we want to hear from you! Join the Mark Toyota of Plover family and become part of a dealership that values integrity, teamwork, and customer satisfaction.Equal Opportunity Employer StatementMark Toyota is an equal opportunity employer. We are committed to fostering an inclusive and respectful workplace for all employees and applicants. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.