Inside Sales Representative

Job Description

Job Description

Description:

Position Summary

Illinois Electric Works (IEW) is a leading EASA-certified motor repair, field service, and equipment solutions provider serving industrial, utility, steel, chemical, and municipal customers across the Midwest. The Inside Sales Representative plays a key role at the center of our customer experience—managing inquiries, coordinating repairs, producing accurate quotes, and supporting our rapidly growing distribution and new motor sales business.

Key Responsibilities

• Primary point of contact for incoming calls, emails, and walk-in customer inquiries.
• Build strong relationships with IEW customers
• Provide timely, accurate communication and follow-up on quotes, repair status, delivery timelines, and service requests.
• Partner with IEW’s outside sales team to identify leads and support key accounts.
• Prepare detailed repair and replacement quotes using inspection reports, estimator guidance, historical benchmarks, and IEW’s shop capabilities.
• Quote new motors and components from IEW’s distribution partners, ensuring competitive pricing and availability.
• Enter and maintain orders in the ERP system while coordinating closely with the shop, purchasing, and scheduling personnel.
• Track quote conversion rates and follow up proactively to drive growth for IEW.

Key Success Measures at IEW

• Fast, accurate quote turnaround.
• High quote-to-order conversion rate.
• Customer satisfaction and repeat business from key Midwest accounts.

Why This Role Matters at Illinois Electric Works

• IEW has earned a strong reputation across the Midwest for exceptional quality, rapid response, and technical expertise. As we continue to expand into new markets, strengthen distribution partnerships, and grow our field service capabilities, inside sales becomes a vital driver of customer experience and revenue growth.
• This role supports IEW’s mission by ensuring each customer is receiving information and support in a timely matter and will have confidence in IEW from the first call to final delivery.

Requirements:

Required

• Strong communication skills and customer service mindset.
• Experience in industrial sales, repair services, and/or customer-facing operations.
• Ability to read/interpret motor nameplate data and basic technical information.
• Proficiency with ERP/CRM systems and Microsoft Office.
• Strong organizational skills and attention to detail.
• High School Graduate / GED (Associate’s Degree Preferred)

Preferred

• Experience in an EASA motor repair facility or related rotating equipment industry.
• Familiarity with industrial environments common to IEW customers (steel, chemical, utility, manufacturing, municipal).
• Technical aptitude and willingness to learn electric motor fundamentals.
• Experience supporting distributor sales for motors, drives, and mechanical components.

What We Offer:

Benefits for this role include medical plan, prescription drug plan, dental plan, flexible health and dependent care spending accounts, sickness and accident program, travel and accident and group life insurance, pet insurance, 401(k) profit sharing plan, paid time off and unpaid time for sick leave.

Pay:

Target pay range for this role is $20/hr. - $35/hr. Pay offered will be determined based on knowledge, skills, ability and experience.