Store/Remote Technician

Job Description

Job Description

Job Purpose
The Store Repair Technician will serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.

Duties and responsibilities:

• Diagnose, troubleshoot and repair devices.
• Provide recommendations for problem resolution.
• Explain complex technician issues to customers in a non-technical, simple to understand manner.
• Sell Home+ insurance program through Asurion.
• Meet or exceed sales goals.
• Provide repair and replacement estimates to customers.
• Ensure that all repairs meet or exceed uBreakiFix quality standards.
• Greet customers in a friendly manner and maintain a positive, fun work environment.
• Answer phone calls with a professional, courteous and friendly demeanor.
• Ensure that customers have an enjoyable five-star experience by providing superior customer service and exceeding customer expectations.
• Keep track of all devices and inventory while safeguarding all store stock.
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
• Maintains the cleanliness and professional appearance of the store.
• Other duties as assigned.

Qualifications:

• Outstanding customer service skills
• Excellent technical, problem solving, and analytical skills
• Exceptional organizational skills
• Strong written and oral communication skills
• Proficient in Microsoft Office
• Work well individually
• Ability to work flexible hours, including weekends and holidays
• High school diploma or GED
• Valid Driver’s License
• Ability to pass driving, drug, and background screening

Benefits:

• Medical, Dental, and Vision Benefits
• 401K Retirement
• Paid Sick Days
• Paid Vacation Days
• Bonuses
• Commissions
• Points (Redeemable for Prizes)
• More, much more!