Food and Beverage Banquet Manager

Job Title: Food & Beverage Banquet Manager

We are seeking an experienced Food & Beverage Banquet Manager to oversee the day-to-day operations of the banquet and event services at a prestigious AAA Four-Diamond hotel in Wisconsin. The ideal candidate will have a strong background in managing banquet operations, with a passion for delivering exceptional guest experiences. You will supervise banquet staff, including assistant managers and supervisors, ensuring seamless event execution, compliance with health and safety regulations, and profitability. The Banquet Manager plays a hands-on role in organizing and overseeing event room setups, service execution, and maintenance of banquet equipment, ensuring every event meets the highest standards of excellence and leaves a lasting impression on guests.

Responsibilities:

• Oversee daily banquet operations, ensuring efficient service and seamless event execution, from setup to tear down.
• Lead, supervise, and train banquet staff, including assistant managers and supervisors, to ensure high performance and adherence to service standards.
• Supervise event room setup, ensuring proper placement of linens, silverware, china, glassware, and other necessary items, while maintaining cleanliness and inventory.
• Monitor event floor operations, ensuring all banquet staff and service stations are functioning properly throughout events.
• Handle guest complaints promptly and professionally, ensuring guest satisfaction during all events.
• Manage banquet payroll and gratuity distribution, ensuring timely and accurate processing of staff hours and compensation.
• Collaborate with the kitchen team on menu planning and event-specific requirements, ensuring a diverse and appealing food and beverage selection.
• Ensure compliance with local health, safety, and sanitation regulations, as well as liquor laws and hotel SOPs.
• Conduct pre-event meetings with service staff to review event details, timing, and expectations, ensuring flawless execution.
• Maintain appropriate staffing levels for all events, adjusting schedules to meet hotel needs while controlling labor costs.
• Prepare and submit financial reports, including banquet billing, post-event charges, and revenue reports to management.
• Partner with the Sales and Catering departments to ensure smooth client hand-offs and coordinate event details from planning to execution.
• Monitor inventory and oversee the ordering process, ensuring PAR levels are maintained and equipment is ready for use.
• Develop and enforce banquet SOPs to increase operational efficiency and maintain service standards during events.
• Ensure emergency procedures are known and followed by all banquet staff, including safety protocols and accident prevention measures.

Requirements:

• Bachelor's degree in hospitality management.
• Minimum of 3 years of experience as a Banquet Manager, preferably in a high-volume hotel or resort setting.
• Strong knowledge of food and beverage preparation techniques, health and sanitation regulations, and local liquor laws.
• Proven experience in managing budgets, payroll, and ensuring financial performance within banquet operations.
• Excellent organizational and communication skills, with the ability to manage multiple tasks in a fast-paced, high-pressure environment.
• Customer service-oriented, with strong problem-solving skills and the ability to handle guest complaints professionally and efficiently.
• Experience in training and developing staff, ensuring a high-performance team environment.
• Ability to work a flexible schedule, including nights, weekends, and public holidays, to meet the needs of event operations.
• Strong attention to detail with the ability to prioritize and multitask effectively.
• Proficiency in using computer software related to banquet operations, including event management systems and Microsoft Office.
• Ability to operate banquet equipment, including coffee machines, hot boxes, soda dispensers, Bain Maries, and beer taps.
• Must be able to lift, push, or pull a minimum of 50 lbs when required.

Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada. The limitation on Mexican and Canadian nationals is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.

Benefits:

• Relocation: TN Visa sponsorship for qualified candidates from Mexico and Canada.
• One-way flight from home city to the U.S.
• Temporary housing and transportation provided during the first four weeks of employment.
• General: Competitive salary: $85,000-88,000 USD annually.
• Vacation and PTO after 1 year
• 401K contribution matching and voluntary life insurance.
• Insurance Plans including Medical, Dental and Vision.
• Discounts to our 3 onsite restaurants.
• Discounts to our onsite Spa's services and retail as well as discounted stays at affiliated hotels.
• Discounted onsite parking for team members or a Madison Metro bus pass.