Lead Host - CBD Provisions

Lead Host - CBD Provisions Location: The Joule, Dallas, TX Compensation Type: Hourly Overview The Lead Host serves as the opening leader of the restaurant on designated shifts and is responsible for ensuring the restaurant is fully prepared for service prior to management arrival. This role oversees opening procedures, ensuring readiness of the dining room and host stand, communicating with the service teams, and addressing immediate operational needs until a manager assumes responsibility. Responsibilities Ensure all opening duties, side work, and closing duties are completed accurately and on time. Ensure the restaurant is fully prepared for service prior to opening. Ensure dining room, host stand, service stations, and restrooms meet hotel standards. Maintain cleanliness and presentation of the host stand, entryway, and menus. Communicate accurately with servers and managers regarding VIP guests, special occasions, seating preferences, and service notes. Ensure restaurant doors are open on schedule. Monitor table maintenance, service timing, and overall guest satisfaction. Confirm all staff members arrive on time and are prepared for service. Provide shift updates regarding staffing, service challenges, guest feedback, and operational opportunities. Greet guests warmly and professionally upon arrival, providing an immediate sense of hospitality and welcome. Manage reservations, waitlists, to-go orders and seating charts with accuracy and strategic flow. Process payments accurately and follow all POS and cash-handling procedures. Escort guests to tables using refined etiquette and ensure they are comfortably settled. Answer phones using luxury phone etiquette; assist with reservation inquiries, menu questions, and guest requests. Provide menus, offer initial guidance on dining options, and coordinate any pre-arrival guest needs. Assist with coat check, special seating accommodations, and guest accessibility requests. Ensure guests experience a smooth and pleasant departure, thanking them warmly and inviting them to return. Support the service team during peak periods with running tasks such as resetting tables or assisting with service flow. Perform other duties as requested by management. Qualifications High school diploma or equivalent required. Minimum of 1‑2 years of experience as a Host/Hostess, Restaurant Coordinator, or similar guest‑facing role in a restaurant, hotel, or hospitality environment. Previous leadership, supervisory, or training experience preferred. Experience in an upscale, luxury, or high‑volume restaurant environment preferred. Strong communication and interpersonal skills. Ability to provide friendly, attentive, and professional customer service. Ability to work in a fast‑paced environment. Capable of standing, walking, and carrying trays for extended periods. Flexible availability, including nights, weekends, and holidays. #J-18808-Ljbffr