Office and Sales Manager

Job Description

Job Description

Job Type with Schedule

· Full-time, in office Monday – Friday, 8-hour shift

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Flexible schedule
• Paid time off
• Employee discount

Office Manager – Pet Industry!

Red Dingo is a growing global pet accessories brand founded in Australia in 2003, with offices in Australia, Europe, and the USA. Our premium-quality collars, leads, harnesses, toys, and beds are sold in many top retailers in North America. We pride ourselves on both our product quality and customer service.

Based in Monroe, WA our USA team is on the lookout for a proactive and hands-on Office and Sales Manager to oversee our US operations. This role is a full-time office-based position and reports to the Group CEO in Switzerland.

This pivotal role requires an individual with a can-do attitude, organizational, sales and people management skills. The successful candidate will be responsible for ensuring operations, customer service and sales in our US office run smoothly and efficiently.

Pets are allowed in the office if their temperament is friendly and non-disruptive. If you have pets of your own, we encourage the testing of any new products we develop and provide any feedback to the product team.

Your responsibilities include

• Managing a tight-knit team of 7 members across customer service and operations
• Ensuring team duties are completed efficiently, improving processes where necessary
• Communicating with internal staff to ensure they have what they need to perform the needs of their roles and to address any issues
• Actively pursue sales opportunities, via phone and email, maintain existing customer relationships and onboarding new ones
• Assist the team with managing customer inquiries via phone, email, and chat.
• Overseeing the dispatch of wholesale and consumer orders to ensure they are processed efficiently and accurately
• Developing the team to support business growth, including the hiring of additional staff when required
• Managing office and warehouse supplies
• Solving problems with both customers and internally to keep things running smoothly
• Liaising with the international offices, including weekly calls with head office
• Where required, assist the warehouse to fulfill orders during busy periods which may involve picking and packing orders
• Any other duties as required to ensure the office runs efficiently

Desired Skills

• A love for pets!
• Prior experience managing a small team
• An attitude to do whatever it takes to get things done to a high standard
• An outgoing personality suited to sales
• Above average computer skills and know-how in maintaining office equipment
• Ability to use basic hand tools to maintain our engraving machines if an issue arises
• Ability to learn processes and systems quickly
• Excellent verbal and written communication skills
• Ability to work well both individually and in a team environment
• Accuracy, attention to detail, and follow through

Ability to commute/relocate

• Monroe, WA 98272: Reliably commute or planning to relocate before starting work (Required)

This is a busy and hands-on role. If you have prior management experience or other business experience managing a small team, we would love to hear from you. To apply please submit your resume and a tailored cover letter.

\nCompany Description

Red Dingo is a growing global pet accessories brand founded in Australia in 2003, with offices in Australia, Europe, and the USA. Our premium-quality collars, leads, harnesses, toys, and beds are sold in many top retailers in North America. We pride ourselves on both our product quality and all aspects of exceptional customer service from all departments. Red Dingo truly acts as a team!

Company Description

Red Dingo is a growing global pet accessories brand founded in Australia in 2003, with offices in Australia, Europe, and the USA. Our premium-quality collars, leads, harnesses, toys, and beds are sold in many top retailers in North America. We pride ourselves on both our product quality and all aspects of exceptional customer service from all departments. Red Dingo truly acts as a team!