Service Coordinator - Community Care Network Program

Job Description

Job Description

THE NEIGHBORHOOD SELF HELP BY OLDER PERSONS PROJECT, INC.

975 KELLY STREET SUITE 401 BRONX, NEW YORK 10459-3477

Tel: View phone number on us.fitly.work Fax: View phone number on us.fitly.work Email: View email address on us.fitly.work

Position Available

Job Title:  Service Coordinator

Department/Program: Community Care Network Program (CCNP)
Reports To:  Program Director
FLSA Status:  Non-Exempt
Work Location: Various Sites-Bronx
Salary Range: $55,000-$57,000

About SHOPP :

Neighborhood Self-Help by Older Persons Project (SHOPP) enhances the strength and resilience of individuals, regardless of age or ability, through innovative programs and support services. SHOPP is committed to building vibrant communities where all individuals are empowered to lead fulfilling lives with meaningful connections and purpose, while serving diverse communities with dignity, respect, and cultural responsiveness.

Position Summary :

The Service Coordinator is responsible for planning, coordinating, and delivering participant-centered social, educational, health promotion, recreational, and supportive services to older adults participating in SHOPP's Community Care Network Program (CCNP). The Service Coordinator fosters participant engagement by developing meaningful programming that promotes healthy aging, social connectedness, independence, and overall well-being. Through outreach, participant assessment, program coordination, supportive counseling, community partnerships, and collaboration with interdisciplinary staff, the Service Coordinator ensures participants have access to quality services and resources that enhance their quality of life.

Essential Functions and Responsibilities :

The following duties are representative of the essential functions of this role and are not exhaustive.

Role-Specific Responsibilities

• Coordinate, implement, and monitor engaging social, educational, recreational, cultural, wellness, and health promotion activities for older adult participants.
• Conduct outreach and recruit eligible older adults into SHOPP programs and services through community engagement, presentations, and relationship building.
• Visit assigned SHOPP sites, satellite locations, and Pop-Up Cafés on a scheduled basis to monitor programming, engage participants, and assess ongoing needs.
• Register participants and maintain accurate enrollment records in accordance with program requirements.
• Screen participants for benefits, entitlements, supportive services, and other available community resources.
• Collaborate with Case Workers and other SHOPP Team to connect participants with appropriate benefits, case assistance, and supportive services.
• Provide supportive counseling, wellness check-ins, and Telephone Reassurance calls to assigned participants as appropriate.
• Provide information, referrals, and resource navigation to participants and caregivers, ensuring appropriate follow-up when needed.
• Partner with Advisory Leaders, volunteers, participants, community organizations, and host site staff to develop participant-driven programming that reflects the interests, needs, and cultural diversity of the communities served.
• Coordinate virtual programming and assist participants in accessing online activities and technology-based services when applicable.
• Recruit, train, coordinate, and support volunteers participating in program activities and maintain volunteer records as required.
• Maintain accurate participant records, attendance, program documentation, statistical reports, and electronic documentation within the agency's reporting systems.
• Monitor program participation and assist in achieving contractual performance targets and program outcomes.
• Develop and maintain collaborative partnerships with community organizations, and other agencies that enhance programming and participant access to services.
• Assist with special events, health fairs, community outreach initiatives, and organizational projects as assigned.
• Maintain confidentiality and ensure compliance with HIPAA, agency policies, and applicable regulations.

 

General Responsibilities

• Participate in supervision, team meetings, and organizational initiatives.
• Maintain compliance with SHOPP personnel policies, procedures, and funder requirements.
• Complete accurate and timely documentation, reporting, and administrative tasks.
• Support program and organizational goals and meet established deadlines.
• Demonstrate professionalism, accountability, and responsiveness in all aspects of work.
• Work independently and collaboratively to support team and program success.
• Demonstrate flexibility in supporting evolving program and organizational needs.

 

Qualifications:

Required:

• Bachelor's degree in Social Work, Human Services, Gerontology, Recreation, Psychology, Sociology, or a related field.
• Experience working with older adults or other vulnerable populations in a community-based, recreational, healthcare, or social service setting.
• Experience coordinating group activities, educational programming, or community-based services.
• Knowledge of community resources, public benefits, and supportive services available to older adults.
• Strong organizational, planning, and program coordination skills.
• Excellent verbal, written, interpersonal, facilitation, and customer service skills.
• Proficiency in Microsoft Office applications and electronic documentation systems.
• Ability to work independently while effectively managing multiple program sites and priorities. Ability to maintain confidentiality and exercise sound professional judgment.

Preferred:

• Experience working within NYC Aging-funded programs or similar older adult service programs.
• Bilingual (English/Spanish).
• Experience facilitating group activities, workshops, or wellness programming for older adults.
• Experience recruiting and supervising volunteers.
• Knowledge of benefits and entitlement programs including SNAP, Medicaid, Medicare Savings Programs, SCRIE/DRIE, HEAP, and housing resources.
• First Aid and CPR certification.

Core Competencies :

This role is evaluated based on the following competencies:

• Job Knowledge: Demonstrates knowledge of aging services, participant engagement, program development, community resources, benefits and entitlements, and supportive service coordination.
• Collaboration & Teamwork: Builds productive relationships with participants, colleagues, Advisory Leaders, volunteers, host site staff, community organizations, and partner agencies.
• Efficiency & Effectiveness: Coordinates multiple sites and activities effectively while maintaining accurate documentation and meeting program goals and contractual outcomes.
• Mission & Vision Alignment: Demonstrates commitment to SHOPP's mission by fostering participant independence, inclusion, wellness, social engagement, and quality of life.
• Problem Solving: Identifies participant and program needs, develops creative solutions, and effectively addresses challenges using available resources.
• Communication: Communicates clearly, professionally, and compassionately through effective verbal, written, presentation, facilitation, and interpersonal communication.

Physical and Work Environment Requirements :

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to sit, stand, walk, bend, and move throughout the workday.
• Ability to travel throughout the community to assigned SHOPP sites, satellite locations, Pop-Up Café, community agencies, and partner locations as needed.
• Ability to facilitate group activities, presentations, and community events.
• Ability to operate computers, office equipment, audiovisual equipment, and electronic documentation systems.
• Ability to lift and carry program materials, supplies, and equipment up to 30 pounds.
• Ability to work in office settings, community centers, senior centers, and various community locations.

Work Schedule and Travel :

• Typical work schedule: Monday through Friday; 9:00 a.m. to 5:00 p.m.
• Occasional evening or weekend hours may be required for outreach events, community meetings, participant activities, or special events.
• Local travel between SHOPP sites, satellite locations, Pop-Up Cafés, and community partner agencies is required

Disclaimer:

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. SHOPP reserves the right to modify this job description at any time.

Equal Opportunity Employer:

SHOPP is an equal opportunity employer and fosters a diverse, inclusive, and respectful workplace.

Background Check Notice: All offers of employment are contingent upon the successful completion of a background check.

SHOPP is an equal-opportunity employer that fosters a diverse, inclusive, and respectful workplace. Incentive Benefits: Commuter Benefits, Dental Insurance, Employee Discount, Flexible Spending Account, Health Insurance, Life Insurance, Paid Time Off,403(b) Retirement Plan, Vision insurance.