Operations Manager

Job Description

Job Description

Seeking a High-Impact Operations Manager Are you a proven operations leader who enjoys building efficient systems, developing people, and helping organizations scale? Lunn Law LLC is a growing, client-centered law firm focused on family law, estate planning, and probate matters. We are seeking an experienced Operations Manager to work closely with the Owner and Firm Administrator to strengthen operations, support our legal team, and help deliver an exceptional client experience from beginning to end. This is an opportunity for a process-minded professional who thrives on creating clarity, improving workflows, and ensuring the firm operates efficiently as we continue to grow. The ideal candidate is equally comfortable leading people, improving systems, analyzing performance metrics, and executing the day-to-day operational details that keep a business running smoothly. If you are energized by ownership, accountability, and continuous improvement, and you want to play a meaningful role in helping clients through important life transitions, we would love to meet you. The Role This position is responsible for critical business functions, acting as the primary executor of the Firm’s business systems. Your mission is to "make the trains run on time" by managing front-of-house operations, technology, staff productivity, and core personnel operations. You should be comfortable managing the foundation employee lifecycle, from onboarding to structured performance feedback. Compensation Requirements Salary: $90,000 – $120,000 per year.

Type: Full-time, hybrid (40 hours per week).

Bonus: Opportunities for bonus compensation are available for those who demonstrate profitability and meet key performance indicators.

Firm Perks Benefits We believe great work happens when people feel supported, trusted, and equipped to succeed. Here are a few of the perks you can expect at Lunn Law LLC: Health coverage:

Medical, Dental, and Vision insurance options.

401(k) with matching:

Save for the future with a company-sponsored retirement plan and employer match.

Life Insurance:

Employer-provided coverage for added peace of mind.

Paid Holidays and Paid Time Off (PTO):

Recharge with paid time away from work.

Paid Parental Leave

: We support new parents by providing paid leave to bond with their child and balance work and family life.

Short-Term Disability

: If you encounter a medical issue that prevents you from working temporarily, our short-term disability coverage will provide essential financial support.

Military Leave

: We honor and support our employees who serve or have served, offering leave for active-duty military service or related responsibilities.

Competitive compensation + performance upside:

Base salary plus bonus opportunities tied to clear KPIs and profitability impact.

Meaningful work:

Help clients through pivotal family law, estate planning, and probate matters that genuinely change lives.

Direct access to leadership:

Work closely with the Owner and Firm Administrator and have a real voice in firm decisions.

Autonomy and ownership:

You’ll be empowered to improve systems, streamline workflows, and build processes that last.

Process-minded culture:

We value clarity, accountability, and documented procedures so you’re not fighting fires every day.

Modern tools for continuous improvement:

Lead technology and operational upgrades, and help the team adopt best practices.

Stable, full-time schedule:

Hybrid work environment with expectations built around planning and execution (not constant after-hours emergencies).

Team environment:

Collaborate with professionals who care about clients and about doing things the right way.

How to Apply We love to help people grow, but we need someone who already has the experience to lead. Attention to detail is critical in this role. Please carefully follow the application instructions below so we can evaluate your fit: Prepare a cover letter with no more than TWO paragraphs and a closing sentence. Paragraph 1: Explain what you believe are the 3 most important qualities needed in someone who manages operations for a family law, estate planning, and probate firm, and why.

Paragraph 2:Explain why you applied to this particular ad.

Closing Sentence Must read exactly: “I have read the instructions contained in the job posting and have followed the instructions.” Email your resume and cover letter in PDF format to View email address on click.appcast.io. The subject line must be your LAST NAME (all caps), followed by the position you are applying for (lowercase), followed by one word that describes you (all caps) Example: SMITH operations manager DETERMINED Compensation:

$90,000 - $120,000 yearly Responsibilities:

Key Responsibilities Include: Operations & Systems Efficiency

: Proposing and implementing plans to optimize technology, workflows, and written procedures to improve overall firm profitability and streamline daily workflows.

People & Team Leadership

: Supervising non-attorney staff, providing regular feedback, and conducting 1-1s to cultivate high employee engagement, accountability, and professional growth. This role directly supervises a team of six to ten administrative and legal support professionals.

Financial Oversight

: Overseeing billing functions, managing A/R collections, tracking key financial metrics, and ensuring 100% accuracy in bi-weekly payroll.

Legal, Risk & Quality Control

: Performing rigorous audits of the CMS/CRM and work products to ensure all legal compliance, firm policies, and procedures are followed to the letter.

Strategy & Growth Support

: Collaborating directly with the Owner and Firm Administrator to align daily execution with the firm’s long-term scaling goals, while providing hands-on intake support as needed to maximize revenue and conversion.

Marketing & Client Experience Alignment

: Monitoring front-of-house prospective client engagement and back-of-house client experience processes to ensure the firm's brand reputation for compassion and precision is maintained from the very first client touchpoint.

Vendor & Asset Management

: Acting as the primary point of contact for software applications, facility maintenance, third-party partners, and office inventory.

Is This You? Qualifications:

You may be our new Operations Manager if: You are highly organized and known for your exceptional attention to detail. You enjoy creating structure, improving processes, and helping teams perform at a high level. You can effectively manage multiple priorities while maintaining accuracy and follow-through. You are adaptable and can confidently shift between strategic planning and hands-on execution. You communicate clearly, hold yourself and others accountable, and approach challenges with professionalism and a solutions-oriented mindset. You are proactive, self-directed, and take ownership of outcomes rather than waiting for direction. You have a bachelor’s degree and a background in legal operations, law firm administration, project management, or process improvement. Prior experience in a law firm environment, including legal secretary, paralegal, firm administration, or legal operations roles, is strongly preferred. About Company Lunn Law LLC is a fast-growing and award-winning law firm that offers expert legal counsel to Metro Atlanta residents with 60+ years of experience. We provide expert advice and representation for family law, estate planning, and probate cases. Our goal is to meet the client's objectives with compassion and attention to detail. Our offices are located in Fayetteville and Jonesboro, GA. Core Values: WE ARE RESPONSIBLE

for what we are responsible for.

WE REDEFINE LAW FIRMS

- We are honest, ethical, and cutting-edge with technology.

STRIVING TO SET THE STANDARD

to always improve.

GOOD PEOPLE ARE OUR IDEAL CLIENT

- We want to help good people have better lives and protect what matters most.

GROWTH IS A MINIMUM REQUIREMENT

- Helping more good people each

year is a minimum requirement.

WE CARE

about clients, the team, and the firm.