Customer Service Administrative Assistant

Customer Service Administrative Assistant

We are seeking a diligent and motivated individual to assist in entering cases into customer procurement sites to facilitate the collection of purchase orders. This role involves providing customer services related to sales, sales promotions, installations, and communications. You will ensure the maintenance of good customer relations and resolve customer claims and complaints fairly and effectively while adhering to consumer laws. Additionally, you will develop organization-wide initiatives to proactively inform and educate customers, as well as improvement plans in response to customer surveys.

Responsibilities

• Enter cases into customer procurement sites to collect purchase orders.
• Provide excellent customer service in sales, promotions, installations, and communications.
• Maintain good customer relations and resolve claims and complaints in accordance with consumer laws.
• Develop initiatives to proactively inform and educate customers.
• Create improvement plans based on customer survey feedback.

Essential Skills

• Order management
• Case management
• Customer support
• Sales support
• Minimum of 2 years experience

Additional Skills & Qualifications

• Attention to detail
• Collaboration and teamwork
• Adaptability
• Experience with ERP systems
• Strong relationship-building skills
• Preferred 2-year degree
• Dedication and a proactive approach to staying busy

Work Environment

This is an 18-month remote contract opportunity with a reputable company, offering the chance to learn about new ERP systems. The position operates on Eastern Time and involves client-facing interactions and collaboration with business users. The role requires availability for mandatory work during the last three days of each month, with no PTO allowed during these days. The team consists of 8 contributors.

Job Type & Location

This is a Contract position based out of Tampa, FL.

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 12, 2026.