Customer Care Representative

Provides assistance and information to callers on the CollegeAdvantage Customer Information Hotline regarding Ohio's 529 college savings program. Utilizes specialized knowledge of CollegeAdvantage, the 529 industry, investments, and mutual funds to effectively communicate information and financial concepts in responding to inquiries and questions, including providing information related to investment options, contributions, exchanges, rollovers, withdrawals, refunds, and transfers. Assists customers with understanding of program rules and regulations, fee structures, and tax implications. Accesses customer accounts to provide account information and resolve routine issues and/or complaints, and assists in navigating the web site. Promotes Ohio Tuition Trust Authority services and marketing initiatives. Provides high‑quality assistance to ensure positive client relations, fulfills requests for informational materials, and may address customer issues through written and electronic correspondence. Conducts outbound calls to prospective and current CollegeAdvantage customers offering assistance and follow‑up regarding establishment and ongoing maintenance of accounts (e.g., incomplete account applications, new established accounts, first‑time withdrawals, roll‑overs, etc.). Performs customer‑service processing functions: enters, maintains, updates, and corrects customer account information. What’s In It For You Medical Coverage – Quality, affordable, and competitive medical benefits are offered through available Ohio Med plans. Dental, Vision and Basic Life Insurance – Premiums are free after the completed eligibility period. Length of eligibility period depends on union representation. Time Away From Work and Work/Life Balance – Paid time off, including vacation, personal, and sick leave; 11 paid holidays per year; childbirth/adoption leave. Employee Development Funds – Variety of educational and professional development funding based on union representation. Ohio Public Employees Retirement System (OPERS) – Employee contributes 10% of salary; employer contributes 14% of salary. Deferred Compensation – Ohio 457(b) voluntary retirement savings plan. Ohio Tuition Trust Authority is committed to providing access, inclusion, and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. To request a reasonable accommodation due to a disability, please contact Tiffany James at View email address on click.appcast.io. Minimum Qualifications High School Diploma or GED Data entry experience At least two years of customer service in an inbound call center environment Preferred Qualifications Completion of Associate or Bachelor’s Degree Familiarity with financial products (banking/investments) Experience with ACD phone systems Unposting Date: June 29, 2026 Work Location: 25 South Front Street Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $19.50 – $22.00 per hour Schedule: Full‑time Work Hours: 9:30 a.m. – 6:00 p.m. Classified Indicator: Unclassified Union Status: Exempt from Union Primary Job Skill: Customer Service Technical Skills: Customer Research, Clerical & Data Entry, Customer Service Professional Skills: Attention to Detail, Customer Focus, Verbal Communication, Written Communication Agency Overview – The Ohio 529 CollegeAdvantage partners with families nationwide to save for their loved one's future education and career training by offering significant tax benefits, diverse investment choices, educational resources, and personalized services. #J-18808-Ljbffr Ohio Tuition Trust Authority