Program Director

Regular Full-Time

Bronx, NY, US

Salary: $85,000.00 Annually

MISSION STATEMENT

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults' centers. Our extensive array of community-based services is fully integrated, bilingual and culturally competent.

POSITION OVERVIEW

Under supervision of the Administrator, the Program Director ensures quality care and oversees the functions of the program according to regulatory bodies and accreditation requirements. This individual is responsible for the oversight and implementation of care and resources for the purpose of meeting the physical, emotional and social needs of clients. The Director provides supervision of all programs services and works to develop, implement, track, report, and evaluate measurable outcomes. The requirements listed below represent the knowledge, skill, and/or ability required.

Full-Time, M-F, 9am-5pm

KEY ESSENTIAL FUNCTIONS

• Responsible for overseeing all aspects of the sites’ operations - service delivery, compliance to regulations and contracts, targets (case management, employment, housing retention and placements, medical and chart compliance, recreational activities, security, maintenance, food service if applicable, etc.)

• Provide leadership, guidance, direction, and supervision to all staff to ensure accurate and timely completion of deliverables, targets and benchmarks;

• Interview, hire, supervise, and set up training to program personnel to reach program goals; ensure staff vacancies are filled timely and do not remain vacant for >30 days.

• Conduct performance evaluations, disciplinary actions, resignations, and terminations

• Monitor and maintain the fiscal condition of the program; review and monitor monthly budget expenditures to ensure alignment with program budgets, ensure contract funding is managed and utilized appropriately throughout the budgetary year(s);

• Ensure all program level financial reports are completed accurately and timely (dashboards, vouchers, databases, rental arrears logs, inventories and supply orders, purchasing requisitions, overtime analysis etc.)

• Develop and Oversee program content to support clients' needs within the following areas:

• Implement standards to enhance and support client recovery from MH and SU disorders;

• Ensure minimum quality standards identified in Facilities reports are maintained in each client apartment setting;

• Ensure staff oversight of client needs related to ADL's;

• Ensure staff adherence to monthly reporting requirements;

• Set and monitor realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff;

• Ensure person-centered and culturally sensitive services are administered to all clients and documented accordingly in the client record (electronic health record and otherwise).

• Ensure that services are documented within 24 hours of service provision;

• Ensure adherence to all Federal, State, City and Acacia Network rules and regulations

• Submit accurate and timely reporting of reports, including statistical information, for both Acacia Network management and regulatory agencies, i.e., monthly program dashboards, data quality errors are fixed on monthly basis; reports and responses to funders submitted within required time frame;

• Maintain oversight of all regulatory agency contracts (i.e.-Dept. of Health, HRA, HASA, DHS, Coalition for the Continuum of Care, HUD, DOHMH, OMH, etc.), ensuring that program standards are in compliance (related to reporting, physical plant, food and emergency supplies, personal belongings, mail, etc.);

• Understand all aspects of contract requirements and communicate this understanding to staff

• Responsible for the overall administration of the site, food service, procurement of equipment and supplies for program and staff

• Plan, interpret all policies and procedures for staff; ensure implementation of all policies and procedures

• Plan and organize program activities to maximize program contract's goals and performance targets as outlined

• Plan, coordinate and facilitate social/peer support and ADL events

• Communicate with peers at other programs on issues related to client progress and best practices

• Facilitate interdepartmental communication and conduct regular staff/departmental meetings

• Review the analysis of program and demographic client data to make programmatic improvements

• Contact vendors and/or sub-contractors to ensure appropriate service deliveries and quality

• Connect with community leaders to build connections, gain support and troubleshoot issues/concerns

• Conduct periodic (minimum monthly) internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints). Ensure monthly Quality Assurance reporting to Administration.

• Organize onsite and offsite training opportunities for professional development of staff

• Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment

• Troubleshoot client and direct reporting staff program problems, and make decisions in accordance with program policies, procedures, and protocols

• Provide assistance and follow-up regarding critical incidents with clients

• Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.)

• Serve as the Incident Commander for the entire facility

• Report all incidents that may subject Acacia Network to liability to the Program Administrator. Ensure all incident reporting regulations and policies are adhered with

• Timekeeper for all reporting staff, including review and sign all time sheets, vacation approvals, etc.

• Tasks may be modified, expanded and/or assigned over time

REQUIREMENTS

• Master’s degree in social work or related field preferred

• Or Bachelor’s degree in human services

• Seven (7+) years of experience with homeless population or special needs population (mental illness, substance abuse, HIV, etc.…)

• Five (5+) years must be in a managerial position

• Experience working with mentally ill and substance use population and individuals and/or families facing homelessness

• Experience in staff training and development

• An understanding of funding and industry regulations and a track record of meeting compliance standards

• Strong leadership, excellent organizational and communication skills

• Ability to work on a strong team of professionals in a culturally diverse environment

• Ability to multitask and to work and function under pressure

WHY JOINS US?

Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.