Travel Products Coordinator

Company Description InteleTravel® is the world’s leading home agency, supporting independent travel advisors through education, technology, mentorship and a strong community since 1991. The company offers a people-first culture and industry-leading tools that help travel entrepreneurs build and grow successful businesses at every stage of their journey. Advisors design meaningful travel experiences across leisure, luxury, cruises, groups, corporate travel and more, providing personalized service and exclusive offers that go beyond online booking engines. As part of a growing family of brands, including BusinessTravel.com, MGME, Major Travel and Tickitto, InteleTravel creates expanded opportunities in meetings and events, corporate travel and specialized packages. With billions in annual travel sales and award-winning partnerships, the organization continues to drive innovation and human connection in the travel advisor industry.

Role Description The Travel Products Coordinator is a full-time, remote or hybrid role in commuting distance (to either Delray Beach, FL. or Port Washington Long Island a plus). This role supports the development, organization and optimization of travel products, including supplier offerings, packages and promotions across InteleTravel’s portfolio. Day-to-day responsibilities include maintaining accurate product information, coordinating with suppliers and internal teams, tracking product performance, and assisting with the rollout of new products and initiatives. The coordinator helps ensure advisors have up-to-date resources, participates in product-related projects and campaigns, and supports customer-facing teams with product details and documentation. The role also involves monitoring market trends, preparing reports, and contributing to continuous improvement of the travel product portfolio.

Key Responsibilities and Duties:

• Own and manage the product backlog for assigned verticals, ensuring priorities are aligned to business objectives and measurable ROI.
• Partner with technology department, business development, and supply teams to support inventory depth, pricing competitiveness, and real-time availability.
• Improve the advisor booking experience by streamlining workflows and reducing time-to-quote.
• Define and communicate product requirements, acceptance criteria, and release priorities.
• Monitor product performance and use data to guide feature prioritization and roadmap decisions.
• Act as the bridge between technical teams, marketing and business stakeholders to ensure clarity, alignment, and successful execution.
• Identify opportunities to improve cross-sell, upsell, conversion, and operational efficiency.
• Support testing, launch, and adoption of new product functionality.
• Perform additional duties as assigned.

InteleTravel Programs To Include: Jinn, Content Concierge, InteleSearch & More  

Travel Products To Include: Cruise, Hotels/Resorts, Air, Insurance, Tours and Vacations & More

Vertical-Specific Responsibilities

• Manage complex cruise integrations and direct relationships with major cruise lines.
• Improve comparison tools, filtering, and booking functionality for cabin categories, deck plans, and dining preferences.
• Increase online booking volume or program usage and reduce reliance on customer service assistance.
• Support growth in travel & product usage.
• Surface InteleTravel exclusive promotions, perks, and program benefits where applicable.
• Improve attachment rate by increasing hotel bookings alongside air and cruise bookings.
• Enhance look-to-book performance through better merchandising and booking flow optimization.
• Own bundling capabilities for the vacation builder experience.
• Enable multi-stop itinerary creation with minimal manual errors.
• Manage direct relationships with stakeholders, technology and marketing departments.
• Increase average order value and repeat traveler engagement through seamless experiences.
• Oversee activities, car rentals, rail, events, and similar ancillary products as a unified offering.
• Drive cross-sell opportunities through intelligent product recommendations.
• Increase incremental revenue per booking through InteleTravel products/platforms.

Success Metrics

Performance in this role will be measured by improvements in:

• Revenue growth within assigned verticals.
• Online booking conversion and advisor productivity.
• Attachment rate and average order value.
• Increased program usage and engagement
• Support ticket reduction.

Required Qualifications

• Bachelor’s degree in business, Product Management, Information Systems, Travel, or a related field, or equivalent experience is preferred.
• 3+ years of experience as a Product Owner, Product Manager, or similar role.
• Experience working in travel, travel technology, ecommerce, or a related consumer platform.
• Demonstrated ability to translate business needs into clear requirements and delivery plans.
• Strong analytical, organizational, communication, and stakeholder management skills.

 Preferred Qualifications

• Travel industry or travel technology experience across cruise, hotel, air, insurance, vacation packages, or ancillary products.
• Experience with product analytics, conversion optimization, and revenue-focused KPIs.
• Familiarity with advisor-facing booking platforms and supplier distribution systems.
• Experience working with Marketing & training teams to reach.