RCM Insurance Coordinator

Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to innovation, excellence, and patient-centered care.

Overview

Our Dental Claims Administrator/Insurance Coordinator processes insurance billing, coordination of benefits, and ongoing communications with insurance carriers. This is not a remote position - it is based at our Support Center in beautiful Boca Raton, FL.

Responsibilities

• Insurance Coordination and Accounts Receivable for multiple remote dental locations.
• Responsible for processing appeals to insurance companies
• Processes all insurance billing, posting payments and claim estimates for multiple assigned dental practices.
• Coordinates and processes payments from insurance carriers and troubleshoots any issues related to these payments.
• Ensures coordination of benefits is accurate and considered as part of the financial planning.
• Serves as a liaison between insurance carriers, staff and patients to resolve any concerns and maintain a positive working relationship.
• Ensures all insurance related duties are completed in a timely and accurate manner to ensure excellent patient relations and financial success for multiple dental locations.
• Achieves revenue goals by effectively managing collections and receivables, specialty, insurance billing and all accounts receivables follow up.
• Processes all forms of insurance payments.
• Assists designated offices with appropriate payment and insurance processes.
• Responsible for accounts receivables to include, sending of billing statements, aging reports, and collections.
• Ensure proper fee schedules are paid out.
• Guidance from Senior Director of RCM & assigned insurance carriers. Responsible for running reports from reporting system (SageNet) for accuracy of collecting, processing outstanding aging claims.
• Other duties as required.
• Recognize and report discrepancies to Supervisors and Management.
• Communicate with customers via phone and email to help gather missing details and support documentation.

Qualifications

• 2 years dental insurance/billing experience is required (Certification Preferred).
• Experience in reviewing x-rays.
• Knowledge in dental coding and medical terminology.
• 2 years of use of Dentrix dental software (preferred).
• Accuracy and organization are a must.
• Strong interpersonal skills with the ability to build rapport with patients, staff and insurance carriers.
• Proficiency with Microsoft Office products, including Word, Excel, and Outlook required.
• Strong written and verbal communication skills.
• Well organized and detail oriented with the ability to multi-task and meet departmental goals in a fast paced, highly competitive environment with a focus on customer service.
• Ability to maintain composure when facing change or working under pressure.
• Ability to establish and maintain positive working relationships.

What Sage Offers

Be part of a purpose-driven organization transforming dental care. Collaborate with a passionate, innovative team. Access to cutting-edge technology and professional development resources. Competitive compensation and benefits.