Veterinary Front Office Receptionist

Job Description

Job Description

Why You’ll Love this Veterinary Front Office Receptionist Job!  

Are you passionate about animals and helping others? Are you organized and friendly? If so, our Veterinary Front Office Receptionist role may be perfect for you! 

Why Join Us?
At Sand Creek Animal Hospital, we cultivate a supportive and growth-focused environment where team members can expand their skills and thrive. We recognize the importance of work-life balance, which is why we offer:

• A structured schedule with no weekend hours – enjoy your time off!
• Emergency cases are referred to a local emergency clinic – allowing you to focus on routine patient care.
• Commitment to your growth – We value your professional development! We invest in your development with top-tier resources, ongoing training, and opportunities to advance your skills in veterinary medicine.
• Supportive team culture – Join a collaborative and welcoming environment with quarterly team-building events like game nights, bonfires, and holiday celebrations.

Watch a short video about our practice by clicking here  or by visiting the link directly: &t=26s 

About Sand Creek Animal Hospital
Established in 2002, Sand Creek Animal Hospital has been a cornerstone of veterinary excellence in the Capital District of New York. Our prime location offers the best of both worlds—easy access to city amenities and the beauty of the Adirondack Mountains just 40 minutes away, perfect for outdoor enthusiasts. With New York City and Boston within a short drive, weekend getaways are always an option.

As a dynamic, 7-doctor small animal practice, we are dedicated to providing outstanding veterinary care in a state-of-the-art facility. Our hospital is equipped with cutting-edge technology, including an in-house laboratory, digital radiography, ultrasound, class IV therapeutic laser, surgical laser, and paperless medical records, empowering our team to deliver the highest standard of medicine.

Proudly recognized as an AAFP Gold-Standard Cat Friendly Practice and committed to Fear Free principles, we prioritize patient comfort and strive to create a low-stress experience for every pet and client who walks through our doors.

Pay Range : $18 / hour

Benefits:

• Paid Time Off 
• Medical, Dental, Vision with a Health Savings Account* 
• Employee Assistant Program available 24 hours a day, 7 days a week* 
• Supplemental Life Insurance & AD&D Insurance* 
• 401K Plan with Generous Employer Match  
• Maternity Leave * 
• Bereavement Leave  
• Life, Short Term, & Disability Insurance* 
• Discount Programs  
• Discounted Veterinary Care  
• On-Demand Pay Options  
• Referral Bonus  

Career Enhancement Benefits:  

• The opportunity for full tuition payment to attend Penn Foster's veterinary technician program*  
• Access to Zoetis Clinical & Professional Program and Events  
• Access to a multitude of VMG resources  

*Indicates eligibility for Full-Time positions only  

If this opportunity aligns with your skills and values, apply for our Veterinary Front Office Receptionist / Customer Service Representative position today! 

Responsibilities

• Manage and oversee waiting room- greet entrants, interact with waiting clients, manage client complaints 
• Prepare invoices and estimates 
• Take payments and print receipts 
• Take digital photos of patients and send them along for use in FB 
• Maintain the printers, paper stock and toner cartridges 
• Manage and monitor Demandforce activities (appointment requests) 
• Manage InTouch Mobile text reminders 
• Monitor Facebook activities 
• Take phone messages and monitor the prescription/food order extension 
• Enter new clients/patients into the database and add scanned documents to patient histories 
• Explain CareCredit and guide clients through the process 
• Understand account payable and monthly statements 
• Manage end-of-day accounting 
• Call in written prescriptions to a pharmacy 
• Complete all relevant medical records entries for patients for which you’re responsible 
• Assist in stocking exam rooms/treatment/surgery/radiology rooms as necessary  
• Help monitor inventory, rotation and expiration dates and report needs as requested 
• Assist in ordering of food/supplies/medications as requested  
• Assist in maintenance of areas both inside and outside of hospital (floors, walks, parking, runs, etc.) 

Required Skills

• High School Diploma, GED, or suitable equivalent 
• At least one year experience preferred 
• Strong customer service skills 
• Ability to communicate effectively 
• Ability to lift up to 50 pounds 
• Basic math and writing skills 
• Basic understanding of the work we do/love animals 
• Be able to use and understand basic medical terms 
• Understanding of vaccinations, basic laboratory tests, common diseases and pet behavior 
• Knowledge of computer software (Infinity and Office programs) 

#NewYork #Veterinary #CustomerService