Recruiter + Customer Service- Entry Level Admin

• Are you currently living within a 40-minute commute of Berkeley, CA?
• Do you have top-notch writing and editing skills ?
• Do you have MAD software skills ? 
• Are you an Extra E xtrovert ?
• If you answered yes, please keep reading.

Common titles for this role may include Administrative Assistant, Entry-Level Recruiter, Customer Service, or Sales Support Specialist.

ABOUT THE OPPORTUNITY
Join a fast-moving team in the tree care industry as an Customer Service Specialist who splits their time between Inside Sales and Recruiting by making outbound sales calls to customers we ’ re already working with, and emailing/texting with job candidates who have already applied. 

This is a hybrid role that requires strong writing/editing, accurate typing, personable phone outreach, and the ability to OPTIMIZE our recruiting software, JazzHR, by automating email templates, and texts. 

In all cases, qualified candidates will be highly computer savvy, and have experience working or volunteering in a role that required them be in contact with many people daily (retails, customer service, grocery store clerk, bartender, etc.)

Reporting to our Chief People & Strategy Officer, you will spend the first two hours of our day supporting our Client Services Manager by contacting clients to confirm they’ve received their written estimates. Later, you’ll follow up with anyone who has not yet accepted a project bid and will do post-project email surveys to ensure our clients consistently appreciate our services and would recommend us to others.  

During the second portion of your day, you’ll work inside our ATS (Applicant Tracking System) to find great matches to our open positions. You’ll send out surveys, learn to read survey results, schedule then hold phone interviews, and pass the best candidates forward for review.  When time allows, you ’ ll create new email templates and work to optimize the software to that it sends texts and communicates to job candidates automatically.

ABOUT THE COMPANY

Since 1980, The Professional Tree Care Company has been trusted for tree services throughout Northern California. Based in Berkeley, CA, we service commercial, residential, and public works projects from Mendocino to Monterey, and from San Francisco to Sacramento. 

What makes us unique? We recycle 100% of material removed from job sites at our own Green Waste Recycle Yard (greenwasterecycleyard dot com), create organic mulch and custom mill logs to make dimensional lumber. We also have the staff, equipment, resources, and experience to perform tree services at any scale. 

 

Compensation and Benefits

• Hourly rate of $23.00 to $25.00 per hour with overtime at 1.5 base rate per hour: $34.50 to $37.50 (which must be approved in advance.)
• NOTE: This role is posted full-time, which may be 30- to 40-hours per week.
• After 90 days of full-time employment, employees are eligible to purchase benefits: medical, dental, optical with PTC contributing 50%. FTEs (full-time employees) receive 5 paid holidays, 5 paid sick days, PTO (paid time off), and 3 bereavement days for immediate family. FTEs may also purchase insurance for their legal dependents.

Hours & Culture

• Full-time/30 hours per week. 5 days x six (6) hours per day: Monday through Friday, 8:00 a.m. to 2:30 p.m. (lunch from noon to 12:30 p.m.) or, if we become authorized to provide 40 hours per week, you can work a flexible schedule of 8 hours per day x 5 days with a 30-minute lunch hour. 
• Casual dress in a relaxed work environment near Berkeley Bowl West

Key responsibilities

• Outbound sales calling, leads/estimates follow-up, contact existing customers regarding new services, follow up with clients after project completion to understand their experience, document outcomes in CRM
• Use your software and A.I. experience to optimize/automate our current ATS (applicant tracking system) so that sends text communication
• Meet weekly performance targets for calls and candidate pipeline activities
• Write and edit clear, concise email templates, job ads, call scripts, interview questions, and candidate communications. 
• Learn to review candidates, send surveys, learn to interpret survey results, screen candidates, coordinate on-site interviews, and support hiring/onboarding workflow.
• Occasionally run local errands, deliver/pick up materials, take job-site photos
• Candidates must provide their own transportation and will be reimbursed for errands

Required qualifications

• Associate or bachelor’s degree plus excellent written communication and editing skills
• Fast and efficient typing
• Outgoing, extraverted personality; comfortable making high-volume outbound phone calls and handling rejection professionally 
• Able to spend roughly 5 hours/day on outbound calls
• Reliable personal transportation and willingness to run errands within the Berkeley area
• Residence within a 40-minute commute of Berkeley, CA 
• Strong organizational skills, attention to detail, and ability to multitask across sales and recruiting priorities

Preferred

• Bilingual English/Spanish (Commonly required for all jobs in the trades: tree care, construction, HVAC, electrical, plumbing, landscape, etc.
• Experience   with   CRM (Customer Relationship Management software like Salesforce) or   ATS (Applicant Tracking System like Breezy-HR or Workable) platforms
• Previous   experience making outbound calls

How to apply : Upload your resume being certain to have your Linkedin profile at the top near your name and cell number. Bonus points for writing a cover letter  highlighting relevant experience and/or stating why you believe you ’ re a great candidate for this position. Candidates who provide a cover letter will be reviewed first.