Deskside Technician II
Stefanini
Details:
Who we are
- Provide professional end-user support via telephone, email or web submits
- Provide restorative or maintenance actions to resolve end-user problems
- Responds to end-user problems based on standard procedures
- Track incidents and calls, including but not limited to, entering data into the database timely and accurately
- May be responsible for ensuring systems are configured properly
- Exceptional Customer Service Skills
- VPN troubleshooting
- What you'll get
- Work with brilliant minds, often within a global capacity;
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
- Why we're different
- Brazilian and privately owned company;
- Agility, flexibility, and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making;
- Open floor plan environment where collaboration is highly encouraged!
- Take a look for yourself Here's one of our own, talking about the culture, space and growth opportunities:
What do you need to succeed? Skills, Licenses, Knowledge, Education and Training Requirements :
- High school diploma or equivalent required
- ServiceNow
- Active Directory knowledge
- Microsoft Office / O365
- Browser troubleshooting, specifically Chrome
- SCCM
- Mobility
- Adobe
- Cisco WebEx
- MAC Troubleshooting
- Requires excellent customer service skills
- Solid foundation of Personal Computer experience
- Troubleshooting capability
- Overall knowledge of desktop productivity products
- Ability to work in a team environment
- Proven ability to remain flexible in a changing environment
- Attendance and schedule adherence are requirements of this position
- May require additional project-specific training
Based on Experience
Vacancy posted 2 days ago
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