Relationship Banker - Newton Upper Falls Financial Center

Job Overview This role is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self‑service resources such as mobile banking, online banking, and ATM. It also includes accurately and efficiently processing cash transactions for clients as needed. Key Responsibilities Accurately and efficiently process cash transactions for clients as needed. Engage clients in the lobby to educate and assist with self‑service resources such as mobile banking, online banking, or ATM. Execute the bank’s risk culture and strive for operational excellence. Build relationships with clients to meet financial needs. Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. Develop business knowledge and network by partnering with experts in small business, lending, and investments. Manage financial center traffic, appointments, and outbound calls effectively. Drive the client experience. Manage cash responsibilities. Required Qualifications Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client. Collaborative, building and nurturing strong relationships. Passionate, committed and driven to deliver an experience that improves clients’ financial lives. Confident in identifying solutions for new and existing clients based on their needs. Communicates effectively, confidently and is comfortable engaging all clients. Ability to learn and adapt to new information and technology platforms. Confident in educating clients on how to conduct simple banking transactions through self‑service technologies (ATM, online banking, mobile banking). Applies strong critical thinking and problem‑solving skills to meet clients’ needs. Follows established processes and guidelines in daily activities, adhering to all applicable laws and regulations. Efficiently manages time and capacity. Focuses on results while acting in the best interest of the client. Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance. Desired Qualifications Experience in financial services and knowledge of financial services industry, products and solutions. One year of successful sales experience in a salary plus incentive environment with individual sales goals. Six months of cash handling experience. Bachelor’s Degree or business‑relevant Associate’s Degree such as business management, business administration or finance. Skills Adaptability Business Acumen Customer and Client Focus Oral Communications Problem Solving Account Management Client Experience Branding Client Management Client Solutions Advisory Relationship Building Business Development Pipeline Management Prospecting Referral Identification Referral Management Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent. Work Details Shift: 1st shift (United States of America) Hours per week: 40 Location: US - MA - Newton - 235 Needham St - NEWTON UPPER FALLS BC (MA6110) Compensation Pay range: $25.00 - $26.77 hourly pay, determined based on experience, education and skill set. This role is compensated with a base salary and is not incentive eligible. Benefits This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Compliance & EEO Statements It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Privacy Statement: Pay Transparency: #J-18808-Ljbffr Bank of America