Reader Registration Assistant

Summary

The Library of Congress shares its vast collections of books manuscripts photographs maps audiovisual materials and priceless artifacts to cultivate curiosity and spark imagination. We engage inspire and inform Congress and the American people with a universal and enduring source of knowledge and creativity.

We seekhighly talentedprofessionals to join a vibrant and collaborative community. Your work here will have lasting impact on theLibraryand its users well into the future.

Duties

The incumbent serves as a Reader Registration Assistant on the Reader Registration Team of the Access Services Section in the Researcher Engagement and General Collections Division. All researchers conducting research at the Library of Congress must first obtain a Library-issued reader card at the reader registration stations. The incumbent performs the full range of duties necessary to operate the stations and to assist researchers in obtaining the necessary card.

As the Reader Registration Assistant you will:

• Greet readers entering the stations disseminatE information and necessary forms and ensure that the applicant is in possession of the necessary forms of identification; assist applicants in using the online registration system to input critical data; operate and maintain the badging equipment which captures a photo and other information and issues the reader card.
• Receive and process documents in accordance with established procedures. Review documents for completeness and enters relevant information into library patron management system.
• Perform system searches for correct identification information. Collect relevant information and data directly from researchers or from the online pre-registration form.
• Interview customers to ascertain correct contact information and other specific data affecting the accuracy of Reader Registration processes.
• Read and keep apprised of organizational and Library-wide directives and procedures to be aware of changes and new requirements affecting the work of the procedures concern security issues impacting eligibility for issuing a Reader Card changes in the forms of identification which can be accepted policies on issuing reader cards when inadequate identification is presented and related issues.
• Operate the equipment utilized in the reader registration badging process including the badging terminals card printers and cameras. Aid in the maintenance of equipment used by patrons troubleshoots equipment malfunction problems and refers for service calls when appropriate.
• Ready necessary equipment for operation including workstation computer card printer and camera. Monitor operations during machine processing and take prompt action in response to programmed instructions machine failures and unexpected errors.
• Greet researchers to Reader Registration in a welcoming manner and provide world-class customer service throughout the process of issuing reader cards. Orient and provide information to patrons about reader registration procedures physical layout of the library directions to other library locations and specialized programs.
• Assist researchers in using computer terminals and web forms to input preregistration information. Assist patrons participating in library programs. Maintain a high degree of tact and courtesy while working with visitors.
• Respond to routine queries from a wide range of individuals regarding the reader registration program. Incumbent is instructed in and becomes familiar with the forms of identification which are and are not acceptable to receive a card.
• Explain the policy on and requirements for obtaining a reader card and why an individual may not be eligible to obtain a card. For example explaining the policy for issuing reader cards to minors including the required minor permission form and the 16- or 17-year-old age requirement.

The position description number for this position is 467968.

The salary range indicated reflects the locality pay adjustments for the Washington D.C. Metropolitan area.

The incumbent of this position will work a fixed work schedule including Saturday.

This is a non-supervisory bargaining unit position.

Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.

Requirements

Conditions of employment

Conditions of Employment

Library of Congress employees are prohibited from using illegal drugs including marijuana. The Library is part of the Federal Government and abides by federal law so regardless of individual state or District of Columbia laws marijuana use is illegal considered criminal activity and can affect your employment at the addition past or current drug use and activities (e.g. selling or distributing) may deem you ineligible for employment.

Qualifications

Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge skills and abilities to perform the duties of the position without more than normal supervision.

Ability to provide customer service. **

Ability to provide clerical and administrative support in various office activities. **

Ability to interpret and apply a variety of guidelines and/or regulations.**

Ability to operate and maintain specialized equipment.

Ability to communicate effectively other than in writing.

Education

None

Additional information

Althoughit is the Librarys policy to afford the maximum pay benefit to employees when setting rates of pay a new appointee who has had no previous Federal service will generally be paid at step one of the grade.

The Library of Congress is an equal opportunity employer.

Applicants must submit a complete application package that is received by the closing date of this announcement.

Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation. For more information please see: Vetting Process

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process please email The decision on granting reasonable accommodation will be determined on a case-by-case basis.

Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this proof or disability/certification may be issued by the State Vocational Rehabilitation Office Disability Services or Career Services office of the applicants college or university or the Department of Veterans Affairs. The lettermust verify that the applicant has a severe disability and must be dated within three years of the date of the from health care providers are not more information contact the Librarys Office of Equal Employment Opportunity at or email FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.

The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such all positions are in the excepted service.

The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement.

Initial permanent appointments to the Library of Congress require completion of a one-year probationary period. Probationary periods served at other Federal agencies do not count toward this requirement.

The Library of Congress may offer repayment for all or part of federally insured student loans. However not all service unitswithin the Library of Congress participates in the repayment of federally insured student loans. Therefore determination to repay a federally insured student loan is subject to approval by the appropriate service unit.

A Not to Exceed (NTE) status is used to identify an appointment with a specific ending date. However the Library has the right to separate a NTE employee at any time due to either performance issues or budget constraints.

Are you a veteran Please indicate the type of veterans preference you are claiming in your application materials and/or applicant profile and provide the appropriate supporting documentation to validate your claim. Those applying for 5-point preference must submit Member Copy 4 of your DD 214. Those applying for 10-point preference must fill out an SF-15 (click here for the form) and provide the required documentation listed on the back of the form. If required supporting documentation is not attached Veterans Preference will not be considered in the application process.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

Junior IC