Senior Analyst, Reverse Logistics & Returns

Senior Analyst, Reverse Logistics & Returns

Staples is business to business. You're what binds us together.

When joining our Supply Chain team, you can feel right away that people are at the heart of what we do. You'll be surrounded by a team who is looking to make an impact on our customers, our community, and each other. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to deliver for customers. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services and expertise to our customers.

As a Senior Analyst, Reverse Logistics & Returns you will play a pivotal role in optimizing recycling, waste, and end-of-life programs across our fulfillment networkdriving measurable cost savings, improving operational efficiency, and advancing our sustainability goals. This is a high-impact role where your insights, problem-solving, and ability to influence will directly shape how we operate on a scale.

What you will be doing:

• Monitor fulfillment center performance against KPIs including equipment utilization, waste diversion, and SOP compliance
• Coach and support field associates to improve location-level recycling and waste program execution
• Manage third-party vendors and ensure compliance with service level agreements
• Own resolution of recycling, waste, and equipment-related issues including installations, repairs, and service adjustments
• Analyze performance data to benchmark results and identify underperforming locations
• Drive continuous improvement initiatives focused on cost reduction, sustainability, and revenue recovery
• Partner cross-functionally with FC Operations, Quality, and Fleet teams to enhance program execution
• Ensure end-of-life merchandise programs maximize recovery value while minimizing operational disruption

What You Bring to the Table:

• Strong analytical mindset with ability to translate data into actionable insights
• Proven ability to influence without authority and drive cross-functional alignment
• Effective communicator with strong written and verbal skills
• Experience managing vendor relationships and driving accountability
• Ability to independently prioritize and manage multiple initiatives
• Knowledge of recycling, waste, or reverse logistics operations

What's needed: Basic Qualifications:

• 2+ years of experience in recycling, waste, or related industry
• 2+ years Advanced Microsoft Office
• 1+ year query software such as Microsoft Access, Transact SQL
• Ability to travel up to 40% of time, including overnight travel, to support site visits, operational initiatives, vendor management, and cross functional meetings.

Preferred Qualifications:

• Experience supporting supply chain or fulfillment center operations; knowledge of sustainability programs, recycling streams, and waste diversion strategies.
• Advance Power BI to create dynamic reports

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs