Customer Service Representative
$20 per hourRobert Half
Job Description
Job Description
Customer Care Representative – Mortgage Services Dept.
Location: Tempe, AZ (100% On-Site | Rio Salado Pkwy & Loop 101 freeway
Pay: $20/hour
Employment Type: Full-Time temp to hire permanent
Industry: Mortgage & Financial Services
About the Role
Robert Half is partnering with a rapidly growing national mortgage and financial services company in Tempe to hire a Customer Care Representative .
This is a stable, entry-level opportunity with paid training, consistent full-time hours, and clear growth paths —ideal for candidates who enjoy helping people, learning new skills, and building a long-term career in financial services. The role is based in a modern, high-volume call center environment and is 100% on-site .
Position Overview
As a Universal Customer Care Agent , you will support mortgage customers through a mix of inbound and outbound calls. You’ll assist customers with questions related to payments, escrow, and general account inquiries, while also reaching out to customers who may be past due to understand their situation and discuss next steps or available options.
Key Responsibilities
• Handle inbound calls related to mortgage payments, escrow questions, and general loan support
• Conduct outbound calls to customers regarding missed or past-due payments in a professional, customer-focused manner
• Provide clear, accurate, and empathetic assistance on all customer inquiries
• Document customer interactions accurately in internal systems
• Follow all compliance, quality, and customer care standards
• Participate in ongoing training, coaching, and performance development
Schedule
Full-Time – 40 hours per week
Monday–Friday Schedules:
• Spring/Summer: 9:00 AM – 6:00 PM • Fall/Winter: 10:00 AM – 7:00 PM
• Spring/Summer: 7:00 AM – 11:00 AM Fall/Winter: 8:00 AM – 12:00 PM
Monthly Saturday Rotation (1/2 Day one Saturday per month): 7am-11am or 8:00am -Noon
Qualifications
• Prior customer service experience in a call center setting is required.
• Strong communication and problem-solving skills
• Ability to manage a high call volume while remaining professional and detail-oriented
• Comfortable working on-site Monday–Friday with availability for one half day Saturday per month
• Interest in learning the mortgage industry and growing within a structured environment
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