Solutions Support Engineering Manager

Virtual Vocations Inc

Solutions Support Engineering Manager is a full-time role responsible for managing a technical team to provide exceptional technical support, utilizing AI technologies to enhance support processes. Key Responsibilities Manage and mentor a team of Technical Support Engineers to ensure high-quality customer support Oversee performance management and training for team members, including onboarding new hires Drive initiatives to improve team productivity and collaborate on high-priority customer escalations Required Qualifications Experience with AI technologies and using AI to streamline workflows 1+ years of experience managing external technical support teams 5+ years of hands-on technical experience in customer support or related roles 5+ years of experience with cloud technologies (Azure, AWS, GCP) Familiarity with Kubernetes and cloud security systems

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Vacancy posted 3 days ago

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