Associate Account Manager-Ecommerce/Retail (United States)

Description

The Associate Account Manager is responsible for various account activities within the Etail (Ecomm & Retail) department, with emphasis on supporting Key Account Managers, managing existing Ecommerce/Retail businesses and learning the skill set to support the Etail strategy.

The Associate Account Manager-Etail will collaborate cross-functionally with the existing Etail Team as well as all other internal Business Unit Teams (Vet Channel KAMs, Marketing, Customer Service, Logistics, Business Intelligence, Regulatory, Supply, etc.).

Daily activities include, but are not limited to, implementation of Etail strategic initiatives, managing Major Accounts, reporting on Etail metrics, diverter/gray market monitoring, structuring of related accounts’ forecasts, construction of business plans, programs, promotions, etc. The Associate Account Manager-Etail will assist in developing creative and profitable business solutions, serving both Vetoquinol and related external accounts, long-term account objectives, and overall customer satisfaction.

Essential Functions

• Develops major account plans and leads execution for assigned Etail (Ecommerce & Retail) related accounts.
• Supports Key Account Managers on account related activities supporting the overall Etail strategy.
• Creation, collaboration, and monitoring of promotional activities, marketing initiatives, campaign calendars, Etail posts, publication requests, etc. with assigned partnering accounts.
• Collaboration with Channel Management & Marketing Teams to implement the overall channel strategy & maintain “brand integrity” (content, images, pricing, etc.) across all related platforms.
• Diverter and Do Not Sell (DNS) list collaboration to monitor & prohibit gray market transactions between multiple business channels.
• Minimum Advertised Price (MAP) monitoring in collaboration with Etail team.
• Ensures the preparations and updates on regular sales/purchasing forecasts for related Etail accounts.
• Regular updates & observance of Business Intelligence reports, CREATIO data, etc. in accordance with established guidelines.
• Monitors the business environment to stay current on trends, growth objectives, competitive strategies, etc. to best leverage new, innovative partnering opportunities.
• Maintains knowledge of competitive activities and develops appropriate response strategies/tactics.
• Compiles and maintains all required paperwork, records, documents, etc. related to assigned internal business dealings and external accounts.
• Completion of monthly summaries and/or business plan updates related to assigned accounts.
• Ability to travel to internal company meetings, external account meetings, industry trade shows, Retail shows, Ecommerce shows, etc.

General & Administrative

• Supports the company vision and mission and demonstrates the corporate core values in all professional activities.
• Communicates effectively with various management and operational departments, informing and updating them regularly to guarantee that sales and customer objectives are met.
• Follows all safety requirements, work rules, and regulations.
• Maintains departmental housekeeping standards.
• All other duties as requested by management.
• This is a remote position (in the US) that requires the ability to travel a minimum of 25% of time, depending on the business month.

Basic Qualifications

Education

• Four-year college degree from an accredited institution.
• 3-5+ years of relevant experience may be substituted for the educational requirement.

Experience

• Experience and expertise in the pet supplement market (Vet channel or Etail).
• Basic knowledge of Ecommerce & Retail Pet Supplement Market.
• 3-5 years sales experience.

Skills

• Ability to multi-task while demonstrating strong organizational skills.
• Effective social skills and strong written/verbal communication.
• Self-motivated, results driven, and open to learning the Etail business, (multichannel/omnichannel, marketing, and analytics).
• Proper communication internally & externally, including prompt reviews, email replies, & phone calls.
• Collaborative, welcoming and able to work well in both a team and individual setting.
• Technologically savvy and proficient with Microsoft Office (Excel, Outlook, Word, PPT, Teams).
• Demonstrated analytical skills, public speaking skills, and effective at remote presenting.
• Meet all required deadlines and proper follow through on related assignments.

Vetoquinol USA is an equal opportunity employer. We are committed to providing a workplace that is free from discrimination of any kind and that promotes diversity, inclusion, and fairness. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. Join us and be a part of a great place to work!