Warranty Administrator

Job Description

Job Description

Description:

We're seeking a talented Warranty Administrator to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry

Why join the Transwest Team?

• Exceptional Leadership
• Beautiful, Updated & Clean Environment
• Competitive PTO & Benefits Packages
• Company Training
• Opportunities for Advancement
• Quick & Efficient Interview Process

We offer a full benefits package for eligible employees including:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

Essential Duties & Responsibilities:

• Answer incoming phone calls to ensure all calls are answered within a timely manner (three rings).
• Communicate with customers by quickly responding to inquiries. Answer service calls and deliver timely updates to clients regarding status updates on work being performed and scheduling work.
• Check in new vehicles and interview customers in a professional manner to determine the needed repairs.
• Obtain all necessary information from the customer to establish a business relationship.
• Create and invoice repair orders.
• Follow up with customers regarding service.
• Review work performed with client and collect payment. Communication with Shop Foreman on pertinent repair order information and updates.
• Quality Control of services provided on finished repairs.
• Assist Service Manager and Foreman with multiple tasks.
• Assist in daily payroll auditing for department employees.
• Ability to obtain and prepare literature from manufacturers for Technicians and Foreman to perform diagnostic techniques.
• Maintain and monitor cash schedule, as directed.
• Monitor and report on Work In Progress (WIP).
• Review all warranty paperwork to ensure proper documentation and verify required criteria for the factory or distributor.
• Prepare, complete and submit the appropriate warranty claims information and supporting documentation to the vendor.
• Maintain thorough knowledge of all vendor procedures through ongoing training and publications.
• Negotiate "grey" areas of dispute with customers and vendors.
• Maintain all service and customer records as required by the warrantor.
• Utilize technical knowledge of vehicle service to verify proper documentation of repairs for warranty coverage and payment.
• Provide updates and status reports to the Service Manager.
• Additional duties as assigned.

Work Environment & Physical Abilities:

• Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination.
• This position may require standing, balancing, bending or stooping for prolonged periods of time.
• This position requires corrected vision and hearing within normal range.
• Ability to communicate by providing verbal and written feedback in a professional manner.
• This position requires the occasional ability to lift and carry items weighing up to 50 lbs.

Required Education, Experience, Knowledge & Skills:

• High school diploma or equivalent.
• Valid driver's license and MVR in good standing.
• Excellent written and verbal communication skills.
• Multitasking Skills
• Conflict Resolution Skills
• Independent Working Skills
• Quick Thinking
• Adaptability
• Ability to always maintain professionalism.
• Computer Efficiency
• Ability to successfully complete a general abilities assessment.
• Ability to pass a post-offer background check, physical and drug screen.

Preferred Education, Experience, Knowledge & Skills:

• Previous experience in a similar role.

Job Details:

• Type: Hourly
• Compensation Range: $26.00 to $32.00 an Hour
• Reports To: Service Manager
• Shift: (Monday - Friday/ 7:00 A.M. CST to 3:30 P.M. CST)
• Closing Date: Open Until Filled

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