Senior Account Manager (Boston)

Job Description:DataRobot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business — today and in the future. The Senior Account Manager is a quota-carrying role focused on expanding and retaining relationships within a portfolio of existing non-strategic customers. Account Managers are responsible for executing account plans, uncovering new use cases, and driving application growth through upsell and cross-sell motions. After the initial sale from an Account Executive, Account Managers take full commercial ownership of the account and partner with Technical Success Managers to ensure value realization and long-term customer success.Key Responsibilities:Expansion & Retention Ownership: Drive in-period renewals and identify upsell opportunities by aligning the DataRobot GenAI platform and applications to evolving customer needs and business priorities.Account Planning & Coverage: Maintain and execute structured account plans to identify growth areas, map key stakeholders, and expand into new functional buying centers.Forecasting & Pipeline Management: Own pipeline development and forecast accuracy for all existing-account opportunities; ensure CRM hygiene and visibility across sales leadership.Application Growth Execution: Partner with Technical Success Managers to monitor usage trends and re-engage underutilized accounts with targeted messaging and new application capabilities.Stakeholder Engagement: Deepen relationships with Director+ and technical stakeholders across lines of business to broaden account coverage and elevate DataRobot’s strategic relevance.Post-Sale Handoff & Continuity: Serve as the single commercial point of contact following initial purchase from the Account Executive; ensure a smooth transition and maintain momentum across the customer lifecycle.Knowledge, Skills and Abilities:Demonstrated success renewing and growing recurring revenue across multi-year, subscription-based contractsProven ability to engage business and technical stakeholders to uncover new use cases and expand account footprintStrong collaboration skills and experience working cross-functionally with technical and customer success teamsAbility to navigate complex customer environments, manage multiple stakeholders, and serve as a trusted commercial leadRequisite Education and Experience / Minimum Qualifications:8+ years of quota-carrying sales or account management experience in SaaS or enterprise technology, with a focus on existing customer expansion; familiarity with GenAI or applied AI concepts a plusBachelor's degree or equivalent experienceThe talent and dedication of our employees are at the core of DataRobot’s journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees’ well-being at the core. Here’s what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!DataRobot Operating Principles:Wow Our CustomersSet High StandardsBe Better Than YesterdayBe RigorousAssume Positive IntentHave the Tough ConversationsBe Better TogetherDebate, Decide, CommitDeliver ResultsOvercommunicateResearch shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box. We’d love to have a conversation with you and see if you might be a great fit. DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor’s EEO poster and EEO poster supplement for additional information.Use of Artificial Intelligence in Our Hiring ProcessDataRobot uses approved AI-powered tools to support the hiring process in selected regions. These tools may assist in writing job descriptions, reviewing applications, assessing qualifications, and evaluating candidate materials. All decisions regarding applications are made by members of the DataRobot team.All applicant data submitted is handled in accordance with our Applicant Privacy Policy.SummaryLocation: Boston, Massachusetts, US; Remote MA; Remote NH; Remote CTType: Full time