Retail Appointment Setter

Overview

Retail Appointment Setter - DFW Territories

Berkeys Retail Partners
Join an Award-Winning Team at Berkeys Plumbing, A/C & Electrical!

Berkeys is building a pipeline of energetic, customer-focused Retail Appointment Setters for current and future opportunities throughout the Dallas-Fort Worth area.

In this role, you'll represent Berkeys inside major retail partner locations, engage customers in friendly conversations, identify potential home-service needs, and schedule qualified appointments for our sales and service teams.

This is a territory-based position , not a permanent assignment to one store. Employees may work at different retail locations within their assigned DFW territory based on staffing coverage, store traffic, seasonal demand, and other business needs.

If you enjoy talking with people, thrive in a fast-paced retail environment, and are motivated by commissions and incentives, we'd love to hear from you.

SCHEDULE:

Tuesday-Saturday 10am-6pm OR 11am-7pm
Pay and Benefits

• Starting at $20 per hour plus uncapped commission
• Top performers regularly earn approximately $25-$30+ per hour
• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off
• Life insurance
• Short-term and long-term disability coverage
• Employee Assistance Program
• Ongoing training and professional development
• Career advancement opportunities
• Employee recognition and appreciation events

Territory, Travel, and Schedule Expectations

Please review these expectations carefully before applying:

• This is a territory-based role supporting multiple retail partner locations.
• Employees are not permanently assigned to one store.
• Store assignments may change based on staffing needs, customer traffic, seasonal demand, promotions, and program performance.
• Employees generally receive a monthly schedule identifying their assigned stores, workdays, and hours.
• Schedule and store assignments may be adjusted when reasonably necessary to support business needs.
• Open availability is required for evening and weekend shifts.
• Holiday availability may be required based on retail partner operations and business needs.
• Employees must be available during peak retail shopping hours.
• Reliable personal transportation is required for regular travel between assigned retail locations.
• Occasional meetings, orientation, or training may be held at the Berkeys Southlake office.
• Consistent attendance and punctuality are essential.

Territories:

-Irving, North Irving, Euless, North Arlington, South Grand Prairie

-South Arlington, Mansfield

-South Dallas, Duncanville, Cedar Hill, Lancaster

-Waxahachie, Lancaster, Cedar Hill

-Burleson, Cleburne

-East Forth Worth, North Arlington, South Arlington, Mansfield

-Denton, North Denton

-Lewisville, Flower Mound, Southlake

-East Plano, West Plano, Central Plano

-Frisco, The Colony, Prosper

-South Fort Worth, East Fort Worth, South Arlington

-Lake Worth, White Settlement

-Hurst, Keller
Why Berkeys?

At Berkeys, we believe great people build great companies. We invest in our employees through competitive compensation, professional training, career growth, recognition, and a supportive team culture where strong performance is noticed and rewarded.

Berkeys Plumbing, A/C & Electrical has served North Texas homeowners since 1975 and has been recognized as a Top 100 Place to Work in DFW and one of the region's Best Places to Work.

If you're looking for a customer-facing role with strong earning potential and opportunities to grow, apply today to join our Retail Sales talent pipeline.
Please Note:

This posting is being used to build a candidate pipeline for current and anticipated openings throughout the DFW area. Applying does not guarantee an immediate opening or assignment. Qualified candidates may be contacted as positions become available within their geographic area.

Responsibilities

What You'll Do

As a Retail Appointment Setter, you will:

• Greet and engage customers inside assigned retail partner locations.
• Start friendly, professional conversations about customers' home-service needs.
• Educate homeowners about Berkeys' plumbing, HVAC, electrical, water treatment, and generator services.
• Ask open-ended questions to identify potential service, repair, maintenance, or replacement needs.
• Generate qualified leads and schedule appointments with the appropriate Berkeys sales or service team.
• Clearly explain available services, promotions, and appointment next steps.
• Accurately enter customer and appointment information into company systems.
• Walk throughout assigned store areas and proactively engage potential customers.
• Build positive working relationships with store associates, department leaders, and management.
• Maintain company displays, signage, and promotional materials in a clean and professional condition.
• Meet established lead-generation, customer-engagement, attendance, and performance expectations.
• Attend required training, coaching sessions, meetings, and role-play activities.
• Represent Berkeys and our retail partners with professionalism, honesty, enthusiasm, and integrity.

This is a lead-generation and appointment-setting role. You will not be responsible for completing in-home sales presentations or closing full-service sales.

Qualifications

What We're Looking For

• Outgoing, energetic, and comfortable approaching new people
• Strong verbal communication and customer-service skills
• Ability to build rapport quickly
• Positive, professional, and self-motivated attitude
• Comfortable asking customers to commit to an appointment
• Motivated by goals, commissions, and performance incentives
• Dependable and punctual
• Able to work independently with limited direct supervision
• Flexible and adaptable to changing store assignments and schedules
• Comfortable working with different store teams, managers, and customer groups
• Open to coaching and performance feedback
• Retail, sales, customer service, hospitality, promotions, or lead-generation experience preferred but not required

No plumbing, HVAC, electrical, water treatment, or generator experience is required. We provide the training and support needed to succeed.
Minimum Requirements

• High school diploma or GED preferred
• Valid driver's license
• Reliable personal transportation
• Acceptable driving record
• Open availability for evening and weekend shifts
• Ability to travel between retail locations within an assigned DFW territory
• Ability to stand and walk for four to eight hours during an assigned shift
• Ability to occasionally lift or move up to 25 pounds
• Ability to use a smartphone, email, text messaging, and web-based applications
• Ability to successfully complete required company and retail-partner background-screening requirements

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Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.