Compliance Business Oversight Manager - Consumer Banking

Work Location and Compensation Location: Charlotte, North Carolina, United StatesHours: 40Pay Range: $91,000 - $145,600 USD (may vary based on experience, skills, location and business needs). Job Overview TD Bank US Compliance seeks a Compliance Business Oversight Manager – Consumer Banking to provide oversight, guidance, and independent challenge for the Retail Branch, Contact Center, and Marketing distribution channels. The role focuses on consumer banking laws, support distribution channels, and managing regulatory compliance risk. Key Responsibilities Serve as primary compliance support for Retail Branch, Contact Center, and Marketing channels, providing oversight and independent challenge on business activities and initiatives with regulatory impact. Complete change risk assessments and related questionnaires for new business initiatives; review inherent regulatory risks, mitigations, and recommend conditions for launch. Present findings and recommendations to executives for approval. Act as a compliance advisor to business partners through regular meetings and process reviews. Manage and track compliance‑related issues, ensuring timely resolution and regulatory alignment. Lead regulatory change management efforts for new and updated state laws to ensure effective business adoption. Monitor regulatory complaints, business reports, and key risk indicators to identify trends, gaps, and potential compliance risks. Review and validate first‑line testing to ensure gaps are addressed in alignment with regulatory expectations. Support control mapping to link regulatory requirements to effective business controls. Collaborate with cross‑functional teams to strengthen the compliance framework and reduce risk exposure. Desired Skills and Experience Strong subject‑matter expertise in consumer banking regulations, including RegZ, E‑Sign, RegB, RegE, FCRA, UDAAP, FDIC328, 1033, Personal Financial Data Rights, RNDIP, etc., as they impact delivery channels. Experience in compliance monitoring, testing, and control mapping. Hands‑on experience in issue management and regulatory change management. Strong written and verbal communication skills with the ability to consult, influence, and provide constructive challenge to business lines. Strong presentation skills and ability to present to executives. Relationship‑building skills and ability to work across multiple business lines. Proactive, results‑oriented, adaptable mindset. Knowledge of artificial intelligence initiative implementations in consumer banking (e.g., GenAI, Agentic AI) is a plus. CRCM preferred. Education and Experience Undergraduate degree or equivalent work experience. More than 7 years of relevant experience. Physical Requirements Never: 0% Occasional: 1‑33% Frequent: 34‑66% Continuous: 67‑100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment – Continuous Responding quickly to sounds – Occasional Sitting – Continuous Standing – Occasional Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Never Squatting – Occasional Bending – Occasional Kneeling – Never Crawling – Never Climbing – Never Reaching overhead – Never Reaching forward – Occasional Pushing – Never Pulling – Never Twisting – Never Concentrating for long periods – Continuous Applying common sense to standardized problems – Continuous Reading, writing, and comprehending instructions – Continuous Adding, subtracting, multiplying, and dividing – Continuous Accommodation and Equal Opportunity TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at View email address on click.appcast.io with your full name, preferred contact method, and details of the accommodation needed. #J-18808-Ljbffr TD Bank, N.A.