ED Technician II

ED Technician II

Under the direction of a licensed nurse and/or physician, the ED Technician II assists in patient care by performing triage, registration, basic laboratory tests, EKGs, and related routine, non-professional nursing care. This role requires a High School diploma or equivalent and current CNA certification.

Key Responsibilities

• Patient Care
• Provide safe, effective, timely, and efficient care to assigned patients under licensed nurse supervision.
• Perform basic patient care functions including comfort measures, linen distribution, assisting with nourishment, and managing bedpans or urinals.
• Conduct patient care procedures such as obtaining weights, vital signs, glucose monitoring, suctioning of tracheostomy/ET tubes, intake and output monitoring, dressing changes, specimen collection, and splint application as directed.
• Observe, interpret, and promptly report changes in patient conditions or behaviors. Respond quickly to patient call lights.
• Accurately respond to cardiac monitor alarms by identifying cardiac rhythms and communicating findings; procure rhythm strips per guidelines.
• Assist with patient transfers and transport using proper safety and body mechanics.
• Ensure patient safety by monitoring arm bands, side rails, restraints, call light positioning, and toileting needs. Secure patient valuables as necessary.

• Documentation
• Accurately document patient activities of daily living (ADLs), vital signs, weights, dressing changes, suctioning, and other care activities.
• Maintain unit records including admission, transfer, discharge logs, and interventions.
• Support clerical duties such as placing orders, retrieving information, and transcribing physician orders.

• Supplies and Equipment
• Assess and procure necessary supplies; stock patient care areas and emergency equipment.
• Set up and operate oxygen, cardiac monitors, EKG machines, and other patient care equipment.
• Perform quality control on glucometers and ensure emergency equipment is functional; report malfunctions promptly.
• Maintain cleanliness and organization of hallways, supply carts, IV pumps, and patient rooms following infection control procedures.

• Customer Service
• Greet patients and visitors courteously and professionally, maintaining eye contact and using respectful communication.
• Follow communication protocols, introduce self with job title, and engage customers with open-ended questions.
• Respond promptly to questions, concerns, or complaints, striving for immediate resolution.
• Maintain confidentiality of patient information in all settings.
• Provide assistance proactively and facilitate smooth hand-offs to other staff when necessary.
• Demonstrate commitment to service recovery when expectations are not met.

• Commitment to Co-Workers
• Offer assistance to colleagues and other departments as needed.
• Take responsibility for problem-solving and meeting deadlines.
• Address conflicts directly and respectfully; seek help if unresolved.
• Respect others' time by attending meetings punctually and communicating absences.
• Provide status updates to ensure workflow continuity during absences.

• Communication Etiquette
• Maintain respectful, courteous, and professional communication at all times.
• Limit personal cell phone use in patient care areas and during work hours.
• Avoid texting or emailing during meetings except in emergencies.
• Answer calls promptly, introduce self and department, and follow proper phone etiquette.
• Maintain appropriate voicemail and out-of-office messages.
• Return emails and voicemails within one business day.
• Be mindful of voice and language in public areas.

• Self-Management
• Adhere to hospital dress code and wear identification badge visibly at all times.
• Complete assignments within deadlines or negotiate alternatives as needed.
• Fulfill mandatory education and competency requirements annually.
• Follow all safety, infection control, and employee health standards.
• Demonstrate commitment to personal and professional growth.
• Comply with all hospital policies, including attendance, punctuality, and confidentiality.
• Respect designated break and lunch times.

Qualifications

• High School diploma or equivalent required.
• Current CNA certification required.
• Ability to work under the supervision of licensed nurses and physicians.
• Strong communication, organizational, and interpersonal skills.
• Commitment to excellent patient care and customer service.

Join UM Capital Region Medical Center and contribute to a team dedicated to exceptional patient care and community health improvement.

Compensation:

• Pay Range: $20.26 - $32.97/hr
• Other Compensation (if applicable): Shift differentials

UM Capital Region Medical Center is an equal opportunity employer committed to diversity and inclusion in the workplace.