Customer Experience Coordinator

Customer Experience Coordinator- job post

(Part of the TJX Companies, Inc.)

55 Commerce Way, Seekonk, MA 02771

Part-time

TJ Maxx

Job type Part-time

Shift and schedule

Weekends as needed

Encouraged to apply

Fair chance

Location Estimated commute

Job address 55 Commerce Way, Seekonk, MA 02771

Benefits

Referral program

Paid parental leave

Parental leave

401(k)

Health insurance

401(k) matching

Employee discount

Full job description

At TJX Companies, every day brings new opportunities for growth,

exploration, and achievement. You’ll be part of our vibrant team

that embraces diversity, fosters collaboration, and prioritizes your

development. Whether you’re working in our four global Home Offices,

Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods,

Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant

opportunities to learn, thrive, and make an impact. Come join our TJX

family—a Fortune 100 company and the world’s leading off-price

retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a

team of Associates at front of store ensuring prompt, courteous

customer service and promotion of loyalty programs. Leads by example

by engaging and interacting with all customers, and maintaining a

clean and organized store. Role models outstanding customer service.

Creates a positive internal and external customer experience

Promotes a culture of honesty and integrity; maintains confidentiality

Takes an active role in training and mentoring Associates on front end

principles

Trains and coaches Associates on personalizing the customer experience

while promoting loyalty programs

Assigns registers, supports and responds to POS coverage needs, and

coordinates breaks for all Associates

Addresses customer concerns and issues promptly, ensuring a positive

customer experience

Ensures Associates execute tasks and activities according to store

plan; prioritizes as needed

Communicates accurately and effectively with management and Associates

when setting and addressing priorities; provides progress updates

Provides and accepts recognition and constructive feedback

Partners with Management on Associate training needs to increase

effectiveness

Ensures adherence to all labor laws, policies, and procedures

Promotes credit and loyalty programs

Supports and participates in store shrink reduction goals and programs

Promotes safety awareness and maintains a safe environment

Other duties as assigned

Who We’re Looking For: You.

Available to work flexible schedule, including nights and weekends

Strong understanding of merchandising techniques

Capable of multi-tasking

Strong communication and organizational skills with attention to

detail

Able to respond appropriately to changes in direction or unexpected

situations

Team player, working effectively with peers and supervisors

Able to train others

1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation;

bereavement; 401(k) Associate contributions; child care and cell phone

discounts; pet and legal insurance; credit union; referral bonuses.

Those who meet service or hours requirements are also eligible for:

401(k) match; medical/dental/vision; HSA; health care FSA; life

insurance; short/long term disability; paid parental leave; paid

holidays/vacation/sick; auto/home insurance discounts; scholarship

program; adoption assistance. All benefits are provided in accordance

with and subject to the terms of the applicable plan or program and

may change from time to time. Contact your TJX representative for more

information.

In addition to our open door policy and supportive work environment,

we also strive to provide a competitive salary and benefits package.

TJX considers all applicants for employment without regard to race,

color, religion, gender, sexual orientation, national origin, age,

disability, gender identity and expression, marital or military

status, or based on any individual's status in any group or class

protected by applicable federal, state, or local law. TJX also

provides reasonable accommodations to qualified individuals with

disabilities in accordance with the Americans with Disabilities Act

and applicable state and local law.

Applicants with arrest or conviction records will be considered for

employment.

Address: 55 Commerce Way

Location: USA TJ Maxx Store 0297 Seekonk MA