Fintech Escalations Lead & SOP Architect
Cardless
Cardless is seeking a sharp, strategic Customer Support Lead to own our most complex escalations and build systems to prevent them. This role works across Engineering, Product, Fraud, and Compliance to resolve root causes while scaling the team. Based in San Francisco and in-office 5 days a week, you’ll craft SOPs, write knowledge articles, and train frontline staff. You’ll turn CSAT insights into actionable improvements that reduce future escalations and improve customer experience. #J-18808-Ljbffr Cardless
Vacancy posted 2 days ago
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