Senior Product Associate - CARD DATA OWNERS

Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. Ignite your passion for product innovation by leading customer-centric development, inspiring solutions and shaping the future with your strategy vision and influence. You will lead innovation through the development of products and features that delight customers and partners. You will leverage capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. An opportunity to drive strategy and implementations of analytical data products for our businesses and customers that can improve our businesses insights and ability to serve our customers. 

As a Senior Product Associate in Data Privacy Product team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. You will work with business analysts and senior business leads to understand their business outcomes to drive insights using existing, or brand-new data product curation. As a member in this team, you will also be focused on a new key partnership won by the Card business and be expected to deliver analytical data product solutions for their consumption working with business stakeholders / analysts, engineers and architects. 

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers.  The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning.  We have strong partnership with Technology, which provides cutting edge data and analytics infrastructure.  The team powers Chase with insights to create the best customer and business outcomes.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development 
• Drives with a product mindset to help tell a story of the importance of data, how data drives business outcomes and enhancing our customer’s experience
• Partners with data owners, engineering, data science, and business stakeholders to deliver scalable, compliant data product solutions and generative AI solutions.
• Analyzes data, extract actionable insights, and connect findings to business strategy, highlighting the importance of data quality and centralized data management in a data lake.
• Translates business requirements into clear technical specifications and user stories for development teams.
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Develops a strong partnership with Stakeholders; communicating product updates, influencing the importance of data to the organization, progress and strategy to stakeholders; including executives and customers. 

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Experience in API-first product design, data governance, and real-time data processing, experience in delivering enterprise-scale data products with measurable business outcomes. Hands-on exposure to tools such as Snowflake and can dive into the detail
• 4+ years of experience or equivalent expertise delivering products, projects, or technology applications 
• Experience in influencing the adoption of key product life cycle activities including discovery, ideation. 
• Strategic development, requirements definition and value management
• Experience in driving change within organizations and managing stakeholders across multiple functions, Structured thinker and effective communicator with excellent written and verbal communication skills
• Strong understanding of agile methodologies and experience with them
• Technical knowledge of data engineering, data pipelines, data modeling and data architecture

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field

• High proficient in data querying with languages as Python, R, Perl, SQL

• Experience in product development

• Good knowledge of the product development life cycle, technical design and data analytics

• Familiarity with different data environments such as AWS S3, Snowflake and Data Bricks 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.