Client Support Analyst

Client Support Analyst

We are seeking a Client Support Analyst with a passion for the Natural Gas and Retail Energy market. This role serves as a critical post-deal liaison between our organization, Brokers, and the Sales Team. The ideal candidate will conduct thorough operational research, resolve complex inquiries, and ensure exceptional service delivery across all phases of the customer lifecycle following contract execution. This position requires strong analytical capabilities, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Support Channel Partners and the Sales Team by resolving post-deal inquiries and navigating operational challenges.
• Serve as the primary point of contact for brokers and sales representatives regarding enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios.
• Conduct complex operational and financial analyses to support informed decision-making within the business unit.
• Manage processes such as commission inquiries, enrollment rejections, billing resolutions, and market change communications.
• Act as a trusted advisor to internal and external stakeholders, ensuring adherence to service level agreements.
• Engage in proactive process improvement and cross-functional collaboration.
• Provide consistent communication with leadership on deliverables and status updates.
• Develop reports and dashboards for business performance tracking using tools such as Excel and Power BI.

Required Qualifications

Education: A High School Diploma/GED or equivalent experience is required.

Experience: A minimum of 2 years of relevant experience is required.

Technical Skills: Proficiency with the Microsoft Office Suite is required.

Preferred Qualifications

• A bachelor's degree in Business, Economics, Information Systems, or a related field.
• Experience in business analysis, data management, or process improvement.
• Experience with SQL.
• Knowledge of financial analysis.
• Effective written and verbal communication skills.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.